Agentic Business Process Analyst

Crowe Capability Center – India; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Crowe Capability Center – India is seeking a seasoned Consultant to lead AI-enabled transformation initiatives, partner with clients, and drive value through process redesign and intelligent automation. You will collaborate with multidisciplinary teams to deliver measurable outcomes, including efficiency, accuracy, and governance improvements.

The role requires strong consulting experience, leadership, and the ability to facilitate workshops with executive stakeholders in a dynamic delivery

Qualifications

• 6+ years in Business Analysis, Functional Consulting, or Process Consulting.
• Strong business process mapping and redesign experience.
• Experience with Microsoft Dynamics 365 and/or Power Platform implementations.
• Ability to facilitate client workshops and engage executive stakeholders.
• Exposure to AI, automation, or agentic transformation initiatives.
• Experience partnering with technical teams to deliver business solutions.
• Consulting or professional services background.
• Leadership or mentoring experience.

Responsibilities

• Lead discovery sessions with clients to understand goals, pain points, processes, data issues, and constraints.
• Map end-to-end business processes including inputs, outputs, roles, systems, decisions, and controls.
• Diagnose root causes across people, process, data, and technology; recommend solutions.
• Identify opportunities for AI assistance, automation, and process improvement.
• Collaborate with architects and engineers to translate opportunities into designs and roadmaps.
• Define business value measures for agentic solutions and performance indicators.
• Advise on where humans vs AI should lead or assist in processes.
• Support workshops, demos, and change management conversations.
• Create reusable playbooks and templates to scale AI-enabled transformation.

Skills

Business analysis

Process mapping

Stakeholder facilitation

Consulting experience

Leadership

Tools

Dynamics 365

Power Platform

Job description

Your Journey at Crowe Starts Here

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

What It Means To Be a Consultant At Crowe

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.

What You Will Do

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
• Diagnose root causes across people, process, data, and technology before recommending solutions.
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
• Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
• Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
• Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
• Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.

What Success Looks Like

• You can walk into a messy client process and make sense of it quickly.
• You can separate symptoms from root causes.
• You know when the right answer is process redesign, data cleanup, integration, training, governance, automation, or AI.
• You can help clients and internal teams understand what agents should do, what humans should do, and how to measure whether the new process is better.
• You make technical teams sharper by giving them better process context, and you make business teams more confident by helping them understand what technology can realistically do.

Basic Qualifications

• 6+ years as a Business Analyst, Functional Consultant, or Process Consultant.
• Strong business process mapping and redesign experience.
• Experience with Microsoft Dynamics 365 and/or Power Platform implementations.
• Ability to facilitate client workshops and engage executive stakeholders.
• Exposure to AI, automation, or agentic transformation initiatives.
• Experience partnering with technical teams to deliver business solutions.
• Consulting or professional services background.
• Leadership or mentoring experience.

Preferred Qualifications

• Experience with Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations, Finance, or Supply Chain.
• Experience with Power Platform, Copilot Studio, process mining, business process catalogs, customer journey mapping, service design, or operating model transformation.
• Experience identifying AI use cases, automation candidates, decision support opportunities, or agentic process patterns.
• Experience in consulting or professional services.
• Exposure to responsible AI, governance, risk, compliance, controls, or regulated industry environments.

Our Benefits

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.