Agent Operations HR Experience | APAC

Deel; India; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Stock grant opportunities

Flexibility of remote work

Optional WeWork access

Job summary

Deel is seeking an Agent Operations HR Experience professional to provide operational HR support globally. This role focuses on managing HR operational tasks and ensuring accuracy and compliance across multiple regions.

The ideal candidate should have 2+ years of experience in HR operations, coupled with the ability to utilize AI tools effectively. Flexibility in working shifts is required to meet the 24/7 support model.

Remote work options and additional perks based on employment status are included.

Qualifications

• Minimum of 2+ years of HR operations or similar support role experience.
• High-volume HR operational environments experience required.
• Demonstrated use of AI tools to automate workflows.

Responsibilities

• Provide operational HR support across multiple regions.
• Manage global HR operational tasks ensuring compliance.
• Respond to HR inquiries through hotline and written channels.

Skills

HR operations experience

Fluency in English

AI tools usage (Claude, Gemini)

Time management

Organizational skills

Tools

HRIS platforms

Case management tools

Job description

Summary

The Agent Operations HR Experience will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams. This role is function‑focused, supporting global HR operational processes and providing temporary backup coverage for country operations when required. It is part of a newly built global HR team responsible for handling urgent, time‑sensitive HR requests across multiple regions, leveraging AI and automation to deliver faster, smarter support. If you have used AI to genuinely solve a real operational problem, not just to draft emails, this role is for you.

Responsibilities

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR‑related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs.
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross‑functional initiatives and operational improvements as required.
• Design, build, and maintain AI agents and automation workflows that support HR operations at scale.
• Identify manual or repetitive HR processes and turn them into reliable, intelligent automations.
• Monitor agent performance, troubleshoot issues, and iterate based on data and feedback.

Qualifications

• Minimum of 2 + years of experience in HR operations, shared services, or a similar HR support role, with demonstrated use of AI tools to improve HR workflows.
• Fluent in English and a local language.
• Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model.
• Experience using AI tools such as Claude or Gemini in a professional context to automate workflows.
• Demonstrated experience working in high‑volume HR operational environments.
• Experience supporting a global HR environment across multiple regions or countries.
• Proven ability to manage time‑sensitive HR requests and operational tasks while maintaining accuracy and quality.
• Excellent written and verbal communication skills.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast‑paced environment.
• Experience handling HR helpdesk, HR hotline, or ticket‑based support systems is highly desirable.
• Experience with HR systems, case management tools, or HRIS platforms.
• Must be located in the APAC region.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. Salary ranges are quoted in USD and will be localized to your country’s currency using a market‑aligned conversion. Final pay is based on objective, job‑related criteria including experience, skills, and location. We do not ask about salary history.

Some things you’ll enjoy

• Stock grant opportunities dependent on role, employment status, and location.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.

At Deel, we’re an equal‑opportunity employer that values diversity and actively encourages applications from all qualified candidates. We provide accommodations for people with disabilities throughout the hiring process.