Agent Customer Service Representative - Customer Experience

Bill Gosling Outsourcing; Gurgaon; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & Inclusion

Fun workplace

State-of-the-Art offices

Rewarding work

Job summary

Bill Gosling Outsourcing is seeking enthusiastic individuals to join our team in Gurgaon, India. The role focuses on handling customer inquiries, providing information on products and services, and updating customer records across multiple channels to maintain accuracy and compliance.

We value growth, comprehensive training, and a team-oriented culture. English proficiency and strong communication are essential, with opportunities to contribute to client metrics and customer satisfaction.

Qualifications

• Requires English language proficiency and strong communication skills.
• Minimum high school diploma; post-secondary education is preferred in some locations.
• Experience in customer service is preferred but not required.

Responsibilities

• Help customers with complaints and questions, provide information about products and services.
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support.
• Update customer files with appropriate information following regulatory, client-specific, and company guidelines.
• Engage with customers on all inbound/outbound calls, emails, and other channels to update account information.
• Champion company core values and other company programs.
• Other duties as assigned.

Skills

Customer service

Communication

English language

Education

High school diploma or equivalent

Post-secondary education (2 years)

No minimum requirement (some regions)

Job description

Job Description:

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

What You'll Do:

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
• Champion company core values and other company programs
• Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement

Trinidad & Tobago - Minimum 3 CSEC passes

English is compulsory in all locations

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required

Certificates/Licenses

There are no personal certification or licensing requirements for this job.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

Requirements