Agency Manager- Vf

Ujjivan Small Finance Bank; Kalaburagi; On-site; INR 600,000 - 900,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking an Agency Manager for Vehicle Finance collections. You will oversee end-to-end agency operations, recruit and onboard agencies, and allocate portfolios to drive timely recoveries across delinquency buckets.

The role requires field leadership, strong execution, and frontline coordination with IT, credit, and operations to ensure adherence to company norms and performance targets.

Qualifications

• Graduate / MBA from a Tier 2 or 3 college preferred.
• Field experience handling a team in Collections (>1 year).
• Fluent in local language; good communication skills.
• Strong execution of collection strategies and targets.

Responsibilities

• Plan and oversee entire collection agencies operation.
• Onboard new agencies as per area delinquency portfolio.
• Allocate portfolio and drive productivity across agencies.
• Ensure recovery targets are met across buckets and manage settlements.

Skills

Team management

Fluent local language

Field visits

Execution of strategies

Target driven

Education

Graduate / MBA (Tier 2/3)

Job description

POSITION DESCRIPTION

JOB TITLE : Agency Manager-Collections Vehicle Finance

GRADE : DM-II

DEPARTMENT : Collections

LOCATION : Cluster / Branch

SUB-DEPARTMENT : Vehicle Finance

TYPE OF POSITION : Full-time

REPORTS TO : Area Collection manager

REPORTING INTO

NA

ROLE PURPOSE & OBJECTIVE

• This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA & Write-off accounts, key area consists of agency man power handling, proper allocation, daily recovery & audit management as per company norms
• Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling & ensure timely payout release

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Portfolio Managed – 3k accounts with 60 cr. portfolio
• Number of vendors/ consultants – one or more as per the area allotted
• Number of portfolio products – Micro Banking, Vehicle Finance & Personal Loan

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials (Only Relevant roles)

• Planning & Strategy
• Responsible of handling entire collection agencies operation
• Onboarding of new agencies as per area portfolio in delinquency
• Planning of allocation and proper distribution of portfolio with strong execution
• Ensure the recovery targets are met across all buckets.
• Driving collections of interest, bounce charges & other charges
• Maintaining of account wise strong feedback mechanism
• Drive collection strategy as per the portfolio and area understanding.
• Driving settlements & repossession of vehicles as per targets.
• Budgeting
• To work on increasing the productivity
• Need to work on cost to recovery ratio and ensure cost low at anytime
• Manpower Planning & Sales Planning
• Proper manpower planning as per portfolio in the given area
• Plan agency/team wise targets to achieve the monthly targets
• Core Function Areas of Responsibility(AORs)
• Ensure proper allocation for agency teams and drive for productivity
• Ensure regular field visits along with the agency teams for better control
• Provide all necessary legal action support to agency to perform better
• Ensure collection software utilization if any at the fullest extent

Customer (Both Internal & External)

• Customer centric AORs
• Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
• Ensure and maintain fair collection practice from agency staffs
• Stakeholders interactions
• Coordination with IT, Business, credit, vigilance, operations and collection back end teams

Internal Process

• Compliance to SLA/Policies/Processes
• Responsible and adhere to onboarding process as defined by the company
• Periodic agency review and submit the report to seniors
• Ensure Renewal of agreement & all other regulatory aspects regularly
• Process Management/ Process Excellence
• Ensure in adhering the fair practice code of conduct
• To ensure and complete all the necessary process on monthly basis as defined

Innovation & Learning

• People Management
• Ensure required manpower is deployed time to time in agency
• To ensure all the agency staffs are DRA certified within the stipulated time
• Ensure agency and teams are attending all other trainings as arranged by the company on regular basis

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

• Field experience handling a team in Collections at least for >1 year

Certifications

• Not required

Functional Skills

• Team management
• Fluent in communicating local language
• Need the team to drive by examples through regular field visits & needs strong executions of strategies
• Possess tenacity in meeting targets.
• Take responsibility of effectiveness and timely completion of work.
• Planning, organizing and time management skill. Should have the ability to prioritize.

Behavioral Skills

• Strong communication skills with the ability to communicate directly with field staff & customers.
• Local language skills will be preferred

KEY INTERACTIONS

• INTERNAL
• EXTERNAL
• Business Team
• Collections & repossession agencies
• Vigilance Managers
• Customer & family members
• Branch Manager and Staffs
• Third party Agents
• Tele callers & Back hand credit collection team
• Police personnel.
• Operations Manager
• Legal Manager