Agency Manager- Vf

Ujjivan Small Finance Bank; Davanagere; Presencial; INR 1.100.000 - 1.400.000; Jornada completa

Descripción de la vacante

Ujjivan Small Finance Bank Ltd. in India seeks an Agency Manager for Vehicle Finance collections. The role oversees end-to-end vendor management with a portfolio of 3k accounts and about 60 Cr, coordinating with agencies and internal teams to drive daily recoveries and timely payouts.

The position requires graduate-level education with practical field experience in collections, strong local language skills, and proven ability to meet targets through disciplined planning and execution.

Formación

• Graduate, PGDM/MBA from a Tier 2 or 3 college preferred.
• Field experience handling a team in Collections for >1 year.
• Fluent in communicating local language.
• Take responsibility for effectiveness and timely completion of work.
• Planning, organizing and time management; ability to prioritize.

Responsabilidades

• Handle entire collection agencies operation.
• Onboard new agencies as per area portfolio in delinquency.
• Plan allocation and distribution of portfolio with strong execution.
• Ensure recovery targets are met across all buckets.
• Drive collections of interest, bounce charges and other charges.
• Maintain account-wise strong feedback mechanism.
• Drive collection strategy as per portfolio and area understanding.
• Drive settlements and repossession of vehicles as per targets.
• Budgeting.
• Increase productivity.
• Work on cost to recovery ratio and ensure cost is low.
• Manpower planning per portfolio area.
• Plan agency/team-wise targets to achieve monthly goals.

Conocimientos

Local language

Communication

Team management

Time management

Educación

Graduate/MBA/PGDM from Tier-2/3

Descripción del empleo

AgencyManager-Collections Vehicle Finance

GRADE

DM-II

DEPARTMENT

Collections

LOCATION

SUB-DEPARTMENT

VehicleFinance

TYPEOF POSITION

Full-time

REPORTSTO

AreaCollection manager

REPORTINGINTO

NA

ROLEPURPOSE & OBJECTIVE

Thisrole is vital as it is end to end vendor management, agency shallbe handling, Portfolio across DPD buckets, NPA & Write-offaccounts, key area consists of agency man power handling, properallocation, daily recovery & audit management as per companynorms

Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling & ensure timely payout release

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

PortfolioManaged – 3k accounts with 60 cr. portfolio

Numberof vendors/ consultants – one or more as per the area allotted

Numberof portfolio products – Micro Banking, Vehicle Finance &Personal Loan

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials (Only Relevant roles)

• Responsibleof handling entire collection agencies operation
• Onboardingof new agencies as per area portfolio in delinquency
• Planningof allocation and proper distribution of portfolio with strongexecution
• Ensurethe recovery targets are met across all buckets.
• Drivingcollections of interest, bounce charges & other charges
• Maintainingof account wise strong feedback mechanism
• Drivecollection strategy as per the portfolio and area understanding.
• Drivingsettlements & repossession of vehicles as per targets.
• Budgeting
• Towork on increasing the productivity
• Needto work on cost to recovery ratio and ensure cost low at anytime
• Propermanpower planning as per portfolio in the given area
• Planagency/team wise targets to achieve the monthly targets

Customer(Both Internal & External)

• Customercentric AORs
• Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss
• Ensureand maintain fair collection practice from agency staffs
• Stakeholdersinteractions
• Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams

InternalProcess

• Responsibleand adhere to onboarding process as defined by the company
• Periodicagency review and submit the report to seniors
• EnsureRenewal of agreement & all other regulatory aspects regularly
• ProcessManagement/ Process Excellence
• Ensurein adhering the fair practice code of conduct
• Toensure and complete all the necessary process on monthly basis asdefined

Innovation& Learning

PeopleManagement

• Ensurerequired manpower is deployed time to time in agency
• Toensure all the agency staffs are DRA certified within thestipulated time
• Ensureagency and teams are attending all other trainings as arranged bythe company on regular basis

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate,PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

Fieldexperience handling a team in Collections at least for >1 year

Certifications

FunctionalSkills

• Fluentin communicating local language
• Needthe team to drive by examples through regular field visits &needs strong executions of strategies
• Possesstenacity in meeting targets.
• Takeresponsibility of effectiveness and timely completion of work.
• Planning,organizing and time management skill. Should have the ability toprioritize.

BehavioralSkills

• Strongcommunication skills with the ability to communicate directlywith field staff & customers.
• Locallanguage skills will be preferred

KEYINTERACTIONS

INTERNAL

• BusinessTeam
• Collections& repossession agencies
• Customer& family members
• BranchManager and Staffs

EXTERNAL

• Thirdparty Agents
• Telecallers & Back hand credit collection team