Agency Manager-Collections Micro Banking

Ujjivan Small Finance Bank; Thanjavur; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Ujjivan Small Finance Bank Ltd. in India seeks an Agency Manager-Collections Micro Banking to supervise end-to-end vendor management, agency teams, and collections for the micro banking portfolio.

You will coordinate between agency and bank, ensuring daily recovery, cash handling, and timely payout releases while driving productivity and cost control. Prior field leadership in collections is required.

Formación

• Graduate with PGDM/MBA from a Tier 2 or 3 college preferred.
• Field experience handling a team in Collections for >1 year.
• Fluent in communicating local language.

Responsabilidades

• Onboarding of new agencies as per area portfolio in delinquency.
• Plan allocation and proper distribution of portfolio with strong execution.
• Ensure the recovery targets are met.
• Maintain account-wise feedback mechanism.
• Drive collection strategy as per portfolio and area understanding.
• Manpower planning and budgeting.
• Ensure regular field visits with agency teams for control.

Conocimientos

Team management

Local language fluency

Field visits / field execution

Educación

Graduate

PGDM/MBA

Descripción del empleo

• POSITION DESCRIPTION
  

JOB TITLE : Agency Manager-Collections Micro Banking
GRADE : DM-II
DEPARTMENT : Collections
LOCATION : Cluster
SUB-DEPARTMENT : Micro Banking
TYPE OF POSITION : Full-time
REPORTS TO : Area Collection manager
REPORTING INTO
NA

• ROLE PURPOSE & OBJECTIVE

• This role is vital as it is end to end vendor management, agency shall be handling both NPA & Write-off accounts, key area consists of agency man power handling, proper allocation, daily recovery & audit management as per company norms
• Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling & ensure timely payout release
• In absence of this position, the above few critical aspects would not be monitored closely which is a must in agency management
• SIZE OF THE ROLE
  

FINANCIAL SIZE
NON-FINANCIAL SIZE

• Portfolio Managed – 3k accounts with 60 cr. portfolio
• Number of vendors/ consultants – one or more as per the area allotted
• Number of portfolio products – Micro Banking
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  

Business/ Financials (Only Relevant roles)

• Planning & Strategy
• Responsible of handling entire collection agencies operation
• Onboarding of new agencies as per area portfolio in delinquency
• Planning of allocation and proper distribution of portfolio with strong execution
• Ensure the recovery targets are met
• Maintaining of account wise strong feedback mechanism
• Drive collection strategy as per the portfolio and area understanding
• Budgeting
• To work on increasing the productivity
• Need to work on cost to recovery ratio and ensure cost low at anytime
• Manpower Planning & Sales Planning
• Proper manpower planning as per portfolio in the given area
• Plan agency/team wise targets to achieve the monthly targets
• Core Function Areas of Responsibility(AORs)
• Ensure proper allocation for agency teams and drive for productivity
• Ensure regular field visits along with the agency teams for better control
• Provide all necessary legal action support to agency to perform better
• Ensure collection software utilization if any at the fullest extent

Customer (Both Internal & External)

• Customer centric AORs
• Regular contacts with customers on daily basis and also ensure skip tracing for prevention of loss
• Ensure and maintain fair collection practice from agency staffs
• Stakeholders interactions
• Coordination with IT, Business, credit, vigilance, operations and collection back end teams

Internal Process

• Compliance to SLA/Policies/Processes
• Responsible and adhere to onboarding process as defined by the company
• Periodic agency review and submit the report to seniors
• Ensure Renewal of agreement & all other regulatory aspects regularly
• Process Management/ Process Excellence
• Ensure in adhering the fair practice code of conduct
• To ensure and complete all the necessary process on monthly basis as defined

Innovation & Learning

• People Management
• Ensure required manpower is deployed time to time in agency
• To ensure all the agency staffs are DRA certified within the stipulated time
• Ensure agency and teams are attending all other trainings as arranged by the company on regular basis
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  

Educational
Qualifications

• Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

• Field experience handling a team in Collections at least for >1 year

Certifications

• Not required

Functional Skills

• Team management
• Fluent in communicating local language
• Need the team to drive by examples through regular field visits & needs strong executions of strategies
• Possess tenacity in meeting targets.
• Take responsibility of effectiveness and timely completion of work.
• Planning, organizing and time management skill. Should have the ability to prioritize.

Behavioral Skills

• Strong communication skills with the ability to communicate directly with field staff & customers.
• Local language skills will be preferred

KEY INTERACTIONS
INTERNAL
EXTERNAL
Vigilance Managers
Customer & family members
Branch Manager and Staffs
Third party Agents
Tele callers & Back hand credit collection team
Police personals
Operations Manager
Legal Manager
PREPARED BY
DATE
REVIEWED BY: Collection Team
DATE: 02-02-2024
LAST UPDATED BY: TM Team
DATE: 02-02-2024