Agency Manager Collections

Olyv; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Olyv is seeking an experienced Agency Manager to oversee collection agencies and drive portfolio performance across assigned regions. The role focuses on managing agency operations, ensuring recovery targets, maintaining compliance, and building strong vendor relationships to achieve business objectives.

The position requires graduate or postgraduate qualifications with 3–5 years post-qualification experience, including at least 3 years in Retail Consumer Finance Collections and proven

Qualifications

• Graduate or Postgraduate in any discipline.
• 3–5 years of overall post‑qualification experience.
• Minimum 3 years of experience in Retail Consumer Finance Collections.
• Experience in managing collection teams, agencies, and vendor operations.

Responsibilities

• Portfolio & Collections Management: Manage collections performance across multiple DPD buckets through vendors/agencies.
• Vendor & Operations Management: Ensure adequate infrastructure and resource availability across vendor partners.
• Performance & Cost Management: Monitor field collections by bucket, vintage, and region to optimize collection costs.
• Compliance &Customer Experience: Ensure adherence to compliance policies, collection processes, audit requirements, and the Code of Conduct.
• Business & Market Development: Identify emerging markets aligned with business growth plans.

Skills

Portfolio management

Agency management

Vendor coordination

Team leadership

Compliance awareness

Education

Graduate or Postgraduate in any discipline

Job description

About Olyv

Olyv is India’s fastest-growing, fully automated next‑generation fintech company focused on addressing the credit requirements of self‑employed micro‑entrepreneurs, micro‑merchants, and middle and lower‑income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions. Founded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML‑powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.

Our Culture

At Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world‑class products that create meaningful impact. If you thrive in a fast‑paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.

Agency Manager - Collections

We are looking for an experienced Agency Manager to oversee collection agencies and drive portfolio performance across assigned regions. The role is responsible for managing agency operations, ensuring recovery targets, maintaining compliance, and building strong vendor relationships to achieve business objectives.

Roles And Responsibilities

Portfolio & Collections Management

• Manage collections performance across multiple DPD buckets through vendors/agencies.
• Ensure achievement of collection targets in line with the operating and process plan.
• Formulate collection strategies based on DPD, market dynamics, portfolio segmentation, and business requirements.
• Identify non‑performing segments and implement appropriate recovery or legal resolution strategies.

Vendor & Operations Management

• Ensure adequate infrastructure and resource availability across vendor partners.
• Monitor agency tele‑calling and field collection operations to achieve operational efficiency.
• Manage hiring, attrition, and shrinkage to ensure uninterrupted operations.
• Conduct regular performance reviews with vendors, agency supervisors, and callers against defined KPIs.

Performance & Cost Management

• Monitor field collections by bucket, vintage, and region to optimize collection costs.
• Participate in developing portfolio treatment strategies to maximize recovery and improve resolution rates.
• Perform peer benchmarking to drive best‑in‑class recovery performance.
• Ensure timely reporting of monthly collection cost provisions to the Finance team.

Compliance & Customer Experience

• Ensure adherence to compliance policies, collection processes, audit requirements, and the Code of Conduct.
• Resolve customer complaints through appropriate escalation and resolution mechanisms.
• Ensure 100% coverage of allocated collection cases while maintaining customer satisfaction.

Business & Market Development

• Identify emerging markets aligned with business growth plans.
• Evaluate expansion opportunities based on portfolio volumes.
• Raise timely concerns on sourcing quality to maintain portfolio health.

Measures of Success (KPIs)

• Portfolio Coverage
• GNPA (3.30+ & 90+ Delinquency Rate)
• Gross Write‑Off (GWO) Recovery Rate
• Absolute Recovery
• Cost of Collection
• Recovery on Recovery (ROR)
• Settlement Waiver Rate
• Regulatory Customer Complaint %
• Process Adherence as per MOU

Qualifications & Experience

• Graduate or Postgraduate in any discipline.
• 3–5 years of overall post‑qualification experience.
• Minimum 3 years of experience in Retail Consumer Finance Collections.
• Experience in managing collection teams, agencies, and vendor operations.