Agency Manager

Au Small Finance Bank Ltd.; Hisar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AU Small Finance Bank Limited is seeking an experienced Agency Manager to lead and optimize agency operations within the Collections department. The role requires strategic oversight of external agencies, risk management, and regulatory compliance to achieve recovery targets while maintaining high ethical standards.

You will collaborate with credit, legal, and compliance teams, drive performance analytics, and mentor a team to ensure effective coordination with partner agencies and continuous

Responsibilities

• Develop and implement effective collection strategies in collaboration with external agencies to maximize recovery rates and minimize non-performing assets.
• Monitor and evaluate the performance of collection agencies, ensuring adherence to the bank’s policies, regulatory guidelines, and service level agreements.
• Lead, mentor, and manage a team responsible for agency coordination, performance tracking, and issue resolution.
• Establish and maintain strong relationships with agency partners to ensure seamless communication and operational efficiency.
• Analyze collection data and generate detailed reports to identify trends, risks, and opportunities for process improvement.
• Coordinate with internal stakeholders including credit, legal, and compliance teams to ensure integrated collection efforts and risk mitigation.
• Ensure timely resolution of escalated collection cases and disputes in alignment with the bank’s risk management framework.
• Drive continuous improvement initiatives by leveraging technology and best practices to enhance collection processes and agency management.
• Ensure compliance with all applicable laws, regulations, and internal policies related to collections and agency management.
• Prepare and present regular performance reviews and strategic updates to senior management.

Job description

Group Company: AU Small Finance Bank Limited

Designation: Agency Manager

Office Location:

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

#*Education and Experience*#

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required work experience

• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief:- We are seeking a highly motivated and experienced professional to lead and manage agency operations within the Collections department at AU Small Finance Bank Limited. This role demands a strategic thinker with a strong background in financial services collections, capable of driving agency performance, ensuring compliance with regulatory standards, and optimizing recovery processes. The ideal candidate will possess excellent leadership skills, a deep understanding of credit and collections management, and the ability to foster strong relationships with external agencies to achieve the bank's recovery targets while maintaining high ethical standards.

Responsibilities:-

• Develop and implement effective collection strategies in collaboration with external agencies to maximize recovery rates and minimize non-performing assets.
• Monitor and evaluate the performance of collection agencies, ensuring adherence to the bank’s policies, regulatory guidelines, and service level agreements.
• Lead, mentor, and manage a team responsible for agency coordination, performance tracking, and issue resolution.
• Establish and maintain strong relationships with agency partners to ensure seamless communication and operational efficiency.
• Analyze collection data and generate detailed reports to identify trends, risks, and opportunities for process improvement.
• Coordinate with internal stakeholders including credit, legal, and compliance teams to ensure integrated collection efforts and risk mitigation.
• Ensure timely resolution of escalated collection cases and disputes in alignment with the bank’s risk management framework.
• Drive continuous improvement initiatives by leveraging technology and best practices to enhance collection processes and agency management.
• Ensure compliance with all applicable laws, regulations, and internal policies related to collections and agency management.
• Prepare and present regular performance reviews and strategic updates to senior management.

Skill:-

• Agency Performance Management
• Collections Strategy Development
• Regulatory Compliance in Financial Services
• Data Analysis and Reporting
• Stakeholder Relationship Management
• Team Leadership and Development
• Risk Assessment and Mitigation
• Negotiation and Conflict Resolution
• Process Improvement
• Credit and Collections Management Systems

Preferred Qualifications:-

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
• Minimum of 5-7 years of experience in collections management within the financial services industry, with at least 3 years in a leadership role managing agency operations.

Key Performance Indicators: #*Key Performance Indicators*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required abilities

• Physical: #*Physical*#
• Other: #*Other*#

Specific requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#