Agency Debt Manager

Navi Limited; Thane, Pune District, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Navi is seeking an Agency Debt Manager to oversee third-party collection agencies and drive effective recovery of outstanding dues in the assigned region. You will ensure regulatory compliance, guide agency performance, resolve escalations, and support overall collection targets with a hands-on, data-driven approach.

The role requires 2+ years in debt collection or operations, experience with vendors, strong analytical skills, and excellent communication in the local language.

Qualifications

• 2+ years of leadership/experience in debt collection or related operations.
• Experience working with third-party agencies and vendors.
• Strong analytical skills with data-driven decision making.
• Excellent communication and interpersonal skills, with local language proficiency.

Responsibilities

• Set up and manage the network of agency partners to drive collections for the region.
• Plan effectively to recover dues through strong execution; guide agencies and field teams to monthly targets.
• Analyze data to assess performance and identify gaps; drive results.
• Monitor and supervise activities of the assigned agency and agents, conduct regular audits.
• Guide agencies and agents on performance vs targets.
• Ensure fair collection practices in line with code of conduct and legal guidelines.

Skills

Agency management

Data analysis

Vendor management

Communication skills

Regulatory compliance

Local language

Job description

About the Team

The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role

The Agency Debt Manager is responsible for overseeing and managing third-party collection agencies to ensure effective recovery of outstanding dues while maintaining compliance with regulatory and company guidelines. This role involves driving performance through agency engagement, ensuring process adherence, resolving escalations, and supporting overall collection targets in the assigned region.

What We Expect From You

• Set up and manage the network of agency partners to drive collections for the region.
• Ensure proper planning for effective recovery through strong execution; guide and motivate agencies and their field teams to meet monthly targets.
• Data analysis to assess performance and identify key gaps while driving results.
• Monitoring and supervise the activities of the allotted agency and end agents, conducting regular audits.
• Guide the agencies and agents regarding their performance vs targets.
• Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
• Synthesise learning from ground operations and generate insights/ideas for driving better efficiency

Must Haves

• Business / Sales / Operations/ Collection leader with 2+ years of relevant experience.
• Experience with tech-first startups or top FMCGs preferred.
• Entrepreneurial mindset, along with an ability to hustle and solve problems on the ground.
• Experience working with vendors.
• Strong analytical skills and knowledge of the local language.
• Excellent communication and interpersonal skills with a collaborative management style.

Inside Navi

We are on a mission to make finance simple, accessible, and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India'sfastest-growing financial services organisations. But we're just getting started!

To know more about us, our work, people, culture, values, etc., check out navi.com/careers.

Our Culture

At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration, and craftsmanship, while celebrating learning, growth, and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive, and make a real impact.