After Sales service Engineer

ABB Schweiz AG; Vadodara; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

ABB is seeking a skilled service technician in Vadodara, India, focusing on after-sales service for traction products, including motors and converters. The ideal candidate will have a BE/BTech degree with 5-8 years of relevant experience, demonstrating strong customer service skills and a proactive approach. Join ABB and contribute to innovative solutions in rail and e-mobility.

Qualifications

• 5-8 years of experience in after-sales service for traction products.
• Ability to troubleshoot equipment failures.
• Experience preparing material lists for service activities.

Responsibilities

• Execute service work according to customer order and expectations.
• Perform field service tasks and analyze issues.
• Prepare documents and customer reports for signature.

Skills

Troubleshooting

Proactive approach

Customer satisfaction

Attention to detail

Education

BE/BTech Degree in Electrical/Mechanical Engineering

Tools

SAP system

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Den här positionen rapporterar till:

Local Product Group Manager - Traction M

In this role, you will have the opportunity to execute service work of low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. You will deliver quality service to satisfy customers and demonstrate your expertise through a clear understanding of urgency and care in your area of responsibility.

The work model for the role is: #Li - Onsite

This role contributes to the Motion Traction Division in Vadodara, India.

You will be mainly accountable for:

• Contributing to customer satisfaction by executing service work according to customer order and expectations.
• Understanding the sense of urgency and care in your area of responsibility. Performing entry-level field service tasks, identifying technical problems, and analyzing issues through remote or on-site activities for which you are certified.
• Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
• Preparing all documents and customer reports for signature by the customer representative, utilizing all relevant tools.

Qualifications for the role:

• BE/BTech Degree in Electrical/Mechanical Engineering with 5-8 years of experience in after-sales service for Traction products like motors and converters.
• Ability to troubleshoot simple equipment failures and make recommendations to prevent recurrence.
• Proactive approach to work, ensuring tasks are completed on time and with high quality, with a focus on first-time-right execution.
• Assisting with warranty and return inspections. Knowledge of SAP system transactions is required.

More about us:

ABB Traction is a leader in traction technologies, driving innovation in rail and e-mobility. Our propulsion, auxiliary, and energy storage solutions contribute to sustainable transportation and energy savings. Our people and culture are the foundation of our success, and we make a difference for our customers every day.

Vi värdesätter människor med olika bakgrund. Kanske blir det här din berättelse? Ansök idag eller besök www.abb.com för att läsa mer om oss och effekten av våra lösningar över hela världen.

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