After Sales - Fulfillment Process - Customer Service

Jifsy; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Jifsy is seeking a logistics/fulfilment coordinator to manage orders from creation to delivery in West Delhi. You will handle packing, manifests, and end-to-end courier coordination to ensure timely deliveries.

The role also involves managing returns, customer communications, and liaising with courier CRM systems. Prior E-Commerce exposure preferred; location is West Delhi, India.

Qualifications

• At least 6 months experience in E-Commerce industry.

Responsibilities

• Fulfil all orders end to end and create manifests.
• Pack orders neatly with branding for delivery to customers.
• Manage complete reverse logistics and returns; create return manifests for couriers.
• Handle customer queries on delays, shipments, and returns with status/ETA updates.
• Operate CRM systems used by logistics partners.
• Check emails for NDR/RTO/DTO from couriers and take required actions.
• Coordinate end-to-end shipments with courier companies and delivery centers within defined TAT.
• Oversee statutory and labor management activities related to logistics.
• Contribute value-added services and support new initiatives to meet organizational goals.

Skills

Inventory management

Supply chain

Fulfillment operations

After sales

Logistics

Job description

• Will be responsible for fulfilling all orders. (Creating manifest - end to end work)
• Will be responsible for complete packing to the end consumer deliveries. (Neatly packed with all branding perfectly done)
• Will be responsible for managing the complete reverse logistics and return management along with rework etc. (Need to handle returns and create return manifest for logistics company)
• Will be responsible for handling customer queries regarding their order delays, shipment issues, delivery exceptions, returns. (Replying back the customers with the current status of their order and providing ETA)
• Need to know how to operateCRM of various logistics companies.
• Will beresponsiblefor personally checking emails for NDR's RTO's DTO's from courier companies and act asper action needed.
• Will be responsible for end to end management with the courier companies regarding orders.
• Will be responsible for managing the shipments across to the delivery centers or to the consumers within the TAT defined from time to time.
• Will be responsible for end to end statutory management and labor management activity
• Will be responsible for bringing in value added services, supporting new initiatives and ensuring the organizational goals being met.

Functional Areas :Inventory, Supply Chain Management, Fulfillments, After Sales, Logistics
Experience :Atleast 6 monthsexperience in E-Commerce industry with understanding of basic needs.
Location : West Delhi, India