Affluent Relationship Manager Business Banking

Kotak Mahindra Bank; Surat, Vadodara; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Kotak Mahindra Bank is seeking an experienced Relationship Manager for high net worth clients in Surat. You will develop and deepen HNI relationships, assess client needs, and align Kotak Group products to opportunities while maintaining strong service standards.

The role requires 7–8 years in relationship and portfolio management, with MBA or graduation, and certifications like NISM/IRDA/AMFI preferred. Strong communication and ownership are essential.

Qualifications

• Aptitude to deliver high quality customer service using organization and interpersonal skills.
• NISM/IRDA/AMFI certifications preferred.
• Fluent communication, presentable with quick grasping power.
• Strong expertise in portfolio handling of big HNI customers and in building relationship management.
• Banking/NBFC experience preferred with good portfolio management.
• Experience: 7-8 years in relationship and portfolio management.
• Graduation or MBA preferred.

Responsibilities

• Develops new and existing HNI relationships for priority business.
• Profile clients to identify opportunities and match Kotak products.
• Generate actions across liabilities, assets and fee products to grow value.
• Formulate and implement sales plan to acquire new HNI clients.
• Use investment expertise to conduct portfolio reviews.
• Maintain regular contact via weekly/monthly calls.
• Resolve queries for the managed book within the specified TAT.
• Ensure high levels of service and adherence to bank policy.
• Inform customers of new products and enhancements.
• Plan special sales initiatives and events for clients.
• Maintain complete relationship records.
• Adhere to bank and regulatory processes.

Skills

Customer service

Communication

Relationship building

Portfolio handling

Decision making

Ownership

Presentable

Education

MBA

Graduation

Tools

NISM/IRDA/AMFI

Job description

Job Role

• Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.


• Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.


• Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.


• Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.


• Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.


• Resolves client queries for the managed book within the specified TAT


• Ensures high levels of customer service orientation and application of bank policy


• Informs customers of new products or product enhancements to further expand the banking relationship


• Plans and conducts special sales initiatives and events for prospective and existing clients


• Maintains complete relationship record for assigned customer accounts


• Endure adherence to all bank and regulatory Processes at all times.

Job Requirement

• Aptitude to deliver high quality customer service by using organization and interpersonal skills.


• NISM/IRDA/AMFI if any can be strongly preferred.


• Fluent in communication skills, presentable and a quick grasping power.


• Decision making skills with good sense of ownership-understanding the client requirements


• Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.


• Banking/NBFC will be preferred with good portfolio management.


• Experience: minimum 7-8 years of experience in relationship and portfolio management.


• Graduation Qualification in any stream/ MBA preferred