Affluent Relationship Manager

Kotak Mahindra Bank; Mumbai Suburban; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Relationship & Portfolio Manager to develop and maintain relationships with high net worth clients at the branch level in Mumbai. The role emphasizes cross-selling, understanding commercial assets, and coordinating with internal teams to provide seamless banking access.

The ideal candidate brings 3–7 years of branch banking experience and a strong customer orientation. The position targets individuals with energy, targets, and the drive to succeed, focusing on

Qualifications

• Graduation qualification in any stream.
• 3-7 years of experience in Relationship & Portfolio Management roles in Branch Banking.
• Age Criteria: Maximum 38 years.

Responsibilities

• Develops new and expands high net worth customer relationships for liabilities and commercial assets.
• Sources new bank customers through external efforts and acquisition channels.
• Cross-sells bank products to existing customers.
• Maintains complete relationship records for assigned accounts.
• Tracks complaints/queries and turnaround times.

Skills

Relationship management

Customer orientation

Sales skills

Communication skills

Education

Graduation in any stream

Tools

Mutual funds knowledge

Insurance knowledge

Commercial assets familiarity (CC, OD, TL, Export Finance)

Job description

Key Deliverables

• Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets
• Sources new bank customers through external individual efforts and acquisition channel
• Ensures high levels of customer orientation and application of bank policy.
• Cross-sells bank products to existing set of branch customers, which are mapped
• Informs customers of new products or product enhancements further to expand the banking relationship.
• Plans and conducts special sales initiatives and events for prospective and existing clients.
• Coordinates with other group companies to provide seamless access to other products.
• Maintains complete relationship record for assigned customer accounts.
• Tracks customer complaints/queries and turnaround times for customer satisfaction

Desired Candidate Profile

• Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer .
• Very good understanding of Commercial Assets like CC, OD, TL, Export Finance
• Understanding of Mutual Funds and Insurance is an added advantage
• Customer orientation v
• High energy levels with a motive to succeed

Qualification, Experience & Age Criteria:

• Graduation qualification in any stream | 3-7 Years of experience currently working in Relationship & Portfolio Management roles in Branch Banking can apply.
• Age Criteria : Maximum 38 Years of age.