Aem Developer

Shell Infotech; Bengaluru; Hybrid; INR 850,000 - 1,100,000; Full time

Job summary

Shell Infotech in Bangalore is hiring an AEM Developer with 2-6 years of hands-on experience to join our Customer Care team, focusing on Adobe Experience Manager solutions.

The role requires strong skills in AEM 6.5 / Cloud, HTL, Java, OSGi, and REST APIs, with a hybrid work model and collaboration across engineering and support teams.

You will troubleshoot issues, implement templates, work with DAM, workflows, and MSM, and ensure high-quality delivery.

Qualifications

• Bachelor's or Master's degree in Computer Science.
• Hands-on experience with JAVA+CMS.
• Experience with AEM 6.5 / AEM Cloud is a plus.

Responsibilities

• The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions.
• They are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues.
• Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal.
• They manage support issues of complex and technical nature with varying degrees of priority.
• They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize.
• They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.

Skills

AEM

Core Components

Editable Templates

Sling Models

OSGi Services

HTL/Sightly

Java

J2EE

JCR Repository

AEM Workflows

DAM

MSM

REST APIs

Git

Maven

Jenkins

HTML5

CSS3

JavaScript

Education

Bachelor's/Master's in CS

Tools

Git

Maven

Jenkins

Apache Sling

Job description

Job Title: AEM Developer
Experience: 2 -6 Years
Location: Bangalore
Work Mode: Hybrid / Work from Office

Mandatory Skills:

• Adobe Experience Manager (AEM 6.5 / AEM Cloud)
• Core Components & Editable Templates
• Sling Models, OSGi Services
• HTL (Sightly), JSP
• Java, J2EE
• Apache Sling & JCR Repository
• AEM Workflows, DAM, MSM
• REST APIs & Integration
• Git, Maven, Jenkins
• HTML5, CSS3, JavaScript

Roles & Responsibilities:

The AEM Customer Care team provides round the clock technical assistance for the Adobe CQ, Scene7 and DAM solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner.

What youll do

• Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
• Troubleshoot, validate, and report customer-submitted bug reports.
• Provide Support Fix to customer for AEM, if changes are trivial.
• Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
• Acts as a customer advocate ensuring all customers voices are heard.
• Liaise with engineering/product management to ensure customers’ desires for future product development are heard
• Address customer concerns and questions, large and small, in an effective and timely manner
• Understand the real-world impact that issues and defects have on customers
• Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
• Assist in testing new and enhanced product features
• Manage incidents professionally and within stated timelines
• Accurately record and maintains incident in accordance with department standards
• Participate in department team meetings
• Assist in special projects and other duties as assigned

What you need to succeed

• Either a Bachelor's or Master’s degree in Computer Science
• Hands on experiences in JAVA+CMS

Preferred Skills:

• AEM as a Cloud Service
• React/Angular
• Adobe Analytics / Target knowledge
• CI/CD implementation