Advisor Voice RVC 82753912- Chandigarh-Reliance Jio Infocomm Limited-0-2 - TimesJobs.com

Reliance Jio Infocomm Limited; Punjab; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading telecommunications provider is seeking candidates for a customer service position in Chandigarh. This role includes managing customer interactions, providing solutions, and adhering to service standards. Applicants should have a graduation degree and a minimum of 6 months experience in BPO. Strong communication skills and a customer-focused mindset are essential.

Qualifications

• Minimum 6 months experience in BPO is mandatory.
• Graduation degree required.

Responsibilities

• Manage all customer interactions as rostered within parameters.
• Respond to all customers in appropriate tone and language.
• Resolve customer queries within agreed timelines.

Skills

Speak local language

Basic computer knowledge

Problem solving skills

Customer focus

Technical orientation

Attention to detail

Service mindset

Education

Graduation degree in any discipline

Job description

Job Description

Location: Chandigarh 1 - Sector 34A

Function/Business Area: Customer Service

Job Responsibilities:

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact center policies, procedures, code of conduct and legislative requirements

Education Requirement: 10 2 / Graduation degree in any discipline

Experience Requirement: 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies:

• Speak local language
• Basic computer knowledge
• Problem solving skills
• Customer focus
• Technical orientation
• Attention to detail
• Service mindset

Please update your profile and upload resume to apply.

Location Map: Chandigarh 1 - Sector 34A

Job Function: Operations/Customer Service/Telecalling/Backend

Specialization: Any Process - International BPO Type

Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)