Advisor Voice RCC 83598006 role at Reliance Jio Infocomm Limited in Nasik

Reliance Jio Infocomm Limited; Nashik District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading telecom company in Nashik District is seeking customer service representatives to manage customer interactions and resolve queries. Candidates should have a graduation degree, with 6 months of experience in BPO. Proficiency in local language and good technical orientation are required. The position emphasizes a service mindset with opportunities for career growth.

Qualifications

• Minimum 6 months experience in BPO is mandatory.
• Ability to engage with customers effectively.
• Demonstrated problem-solving skills.

Responsibilities

• Manage all customer interactions as rostered within parameters.
• Respond to all customers in appropriate tone and language.
• Educate the customer at every given opportunity.

Skills

Speak local language

Basic computer knowledge

Technical orientation

Service mindset

Education

Graduation degree in any discipline

Job description

Reliance Jio Infocomm Limited | 15 Sep, 2025

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact center policies, procedures, code of conduct and legislative requirements

Education Requirement
10 2 / Graduation degree in any discipline

Experience Requirement
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

• Speak local language
• Basic computer knowledge
• Technical orientation
• Service mindset

Please update your profile and upload resume to apply.

Location Map: Nasik 2 - Jail Road

• Job Function Operations/Customer Service/Telecalling/Backend
• Specialization Voice Process - Both BPO Type
• Industry Technology (IT, Telecom, Dot Com etc) (Other Technology Services)

Reliance Jio Infocomm Limited | 37 days ago

customer engagement | problem solving | technical skills | service orientation | attention to detail | bpo | customer service | customer queries | contact center