Advisor Outbound Sales 84077543- Agra-Reliance Jio Infocomm Limited-0-1 - TimesJobs.com

Reliance Jio Infocomm Limited; Agra District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading telecommunications company in Agra is seeking a Customer Service representative to manage customer interactions, including migrating customers from free trials to paid plans, resolving complaints, and upselling products. The ideal candidate will have a non-technical graduate degree and 6 to 12 months of experience in telesales or customer service, along with strong interpersonal and communication skills.

Qualifications

• Minimum of 6 months to 1 year experience in customer service or telesales.
• Must be a non-technical graduate.

Responsibilities

• Migrate free trial customers to paid customers through outbound calls.
• Liaise with customers for upselling and cross-selling.
• Handle inbound customer queries and provide product information.
• Manage and resolve customer complaints.

Skills

Knowledge in telesales

Speak and write local language

Verbal and listening skills

Interpersonal Skills

Attention to detail

Result oriented

Customer centricity

Education

10 2/Non technical Graduate

Job description

Job Description

Location: Agra 1 - Lohamandi

Function/Business Area: Customer Service

Job Responsibilities:

• Migration of free trial customers to paid customers through outbound calls
• Liaison with customer for upselling and cross selling
• Handle inbound customer queries and explain about the product and offer information
• Manage and resolve customer complaints
• Enter new customer information into the system and update existing customer information
• Identify and escalate priority issues
• Follow communication procedures, guidelines and document all call information according to standard operating procedures

Education Requirement: 10 2/Non technical Graduate

Experience Requirement: 6 - 12 Months

Skills & Competencies:

• Knowledge in telesales
• Speak and write local language
• Verbal and listening skills
• Interpersonal Skills
• Attention to detail
• Result oriented
• Customer centricity

Location Map: Agra 1 - Lohamandi

• Job Function: Operations/Customer Service/Telecalling/Backend
• Specialization: Any Process - International BPO Type
• Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)