## About this opportunity**Department:** Veeva Platform Management & Safety Solutions, Global Business Services (GBS), Enterprise IT & Quality**Location:** Global Business Services (GBS), Bangalore, India**Your impact begins here**As Advanced Business Analyst 1, you will be the day-to-day analytical, technical and process partner to the System Manager for Veeva Safety. You will turn business requirements into technical Veeva designs, keep changes, releases and validation compliant and on time, and resolve data transmission issues with interfacing systems. Your work keeps a GxP-critical safety system reliable and improving, so safety and pharmacovigilance colleagues worldwide can depend on it every day.**What you’ll bring**You combine strong techno-functional knowledge of Veeva Safety with hands-on experience of keeping GxP-critical systems compliant and running well. You will also bring:An MCA, MTech, BCA or similar graduate degree in a relevant field, or other relevant business experience.6+ years in IT, including at least 4 years in GxP system operations applying ITIL principles.Strong techno-functional knowledge of Veeva Safety and a sound understanding of the safety or pharmacovigilance domain.Experience maintaining GxP-critical systems in an operational environment with a strong compliance focus, including supporting and presenting during audits and inspections.Release management experience, from planning and execution to benefit realisation.Vendor management experience in an international matrix organisation, coordinating with external partners and stakeholders across geographies and time zones.Excellent written and spoken English, and the confidence to communicate with vendors, consultants and, potentially, customers and authorities.A structured, business-oriented, outgoing and flexible way of working, with full ownership of your tasks and a natural team spirit.**Useful, but not essential:**Broader knowledge of the Veeva platform and/or related systems.**What you’ll do**You will support the Veeva Safety team across system, change and release management, validation and compliance. This is an individual contributor role: you will work independently within defined guidelines, with guidance on the most complex assignments. You will:Lead engagements between business users and IT development teams, gathering and analysing complex requirements, defining scope and objectives, and translating needs into technical Veeva Safety designs.Recommend improvements to business processes and the system, and document how application components relate to each other.