Adobe Hiring For Assistant Manager, Technical Support at India ,

Adobe; India; On-site; INR 8,00,000 - 15,00,000; Full time

Job summary

Join an innovative company on a mission to enhance digital experiences. As a Support Manager, you'll lead a dedicated team, ensuring customer success and operational excellence. Your role will involve collaborating with various departments to deliver top-notch services while fostering a culture of growth and inclusion. With over 7 years of experience in technical support and a knack for problem-solving, you'll thrive in this dynamic environment. This is your chance to make a significant impact in a globally recognized workplace that values creativity and teamwork, and where your contributions will shape the future of digital solutions.

Benefits

Exceptional work environment

Ongoing feedback culture

Growth opportunities

Diversity and inclusion initiatives

Qualifications

• 7+ years in product/technical support with leadership experience.
• Strong understanding of interactive content and LMS.

Responsibilities

• Drive customer success and manage performance within the team.
• Collaborate across functions to enhance customer and product experience.

Skills

Technical Support

Data Analysis

Leadership

Problem Solving

Communication

Education

Bachelor’s Degree in Technology

Master’s Degree in Business

Tools

Adobe Express

Adobe XD

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are looking for a highly motivated Support Manager/Leader and a technical thinker to drive customer success, people management, and product development. You will play a meaningful role in building the team and be accountable for its success. You will lead all aspects of people management, performance management, change management, and partnership with other groups of PPBU.

Collaborate with Engineering, Product Management, Program Management, Sales, Marketing & Customer Success in crafting scalable and high-performance services. Possessing an outstanding blend of technical savvy (in Adobe Express, Adobe XD) to make that vision a reality will be an advantage for the business.

Key Responsibilities

1. Customer profile (Consumer/SMB/Enterprise) centric focus for smooth and successful delivery.
2. Data-driven analytical approach to understand trends and deliver insights to leadership.
3. Collaborate closely with other functions of the business to ensure overall excellent customer & product experience.
4. Manage operational rigor (Leave Management, Absenteeism, Service Level) to ensure minimal impact on daily business.
5. Establish strategic analytical frameworks, metrics, and visualizations to measure ongoing business performance against targets.
6. Good listening capabilities to understand day-to-day challenges and help guide the team/individual.
7. Lead monthly/weekly business reviews. Communicate performance, highlight accomplishments, and identify challenges for the business.
8. Grow and nurture skills and talent in the organization. Manage people resource processes related to objectives definitions, regular check-ins, assessment, and compensation.
9. Lead cross-functional extended teams to implement programs or initiatives and drive accountability and results.
10. Contribute to the development of team brand and culture, driving diversity and inclusion in the organization.

What You Need to Succeed

1. 7+ years of related experience in product/technical support with a minimum of 1 year as a Lead Technical Consultant or similar capacity while supporting software products.
2. Good understanding of products focusing on interactive content, training materials, book creation, and LMS.
3. Independent leadership and ability to get results in a self-directed environment.
4. Effective listener, persistent, and creative problem solver.
5. Eager for impact and responsibilities, execution, and results-oriented.
6. Strong ability to partner across organizations/divisions and contribute to solving complex problems.
7. Ability to build consensus & drive decisions in ambiguous scenarios.
8. Excellent work ethics and highly motivated.
9. Excellent oral and written communication skills (interpersonal and client-facing).
10. Ability to manage systems development scope and changes in the context of the business environment.
11. Minimum of a Bachelor’s/Master’s degree in Technology/Business.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.