Administrator (Support & Operations)

HCL Technologies Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in India is seeking an experienced Patch Management Engineer to build and maintain patch schedules across application software, middleware, and infrastructure. You will review advisories, plan implementations, and coordinate readiness with cross-functional teams to ensure secure and compliant deployments.

You will lead changes across development, test, UAT, and production environments, perform backups and post-change validations, and participate in on-call rotations as

Qualifications

• Minimum 5 years of experience in SRE, patch management, or production support.

Responsibilities

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure.

Skills

SRE

Patch Management

Production Support

ITIL/ITSM

Cloud Technology

Monitoring & Automation

SQL

PowerShell Scripting

GCP

GitHub

Ansible

Python

Java

Tools

GitHub

Ansible

Power Platform

GCP

Powershell

Python

MS SQL

MS SQL Administration

ITRS Geneos

New Relic

Nexthink

Job description

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.


• Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.


• Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.


• Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.


• Install patches, hotfixes, service packs, minor upgrades, agents, plug-ins and approved component updates using standard deployment methods and automation where available.


• Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation-of-duties requirements.


• Perform pre-change backups, health checks and dependency checks; monitor deployment progress and apply the documented back-out plan when success criteria are not met.


• Participate in planned evening or weekend change windows and the team on-call rota where required.


• Complete post-patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.


• Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.


• Monitor platform health after implementation and respond to patch-related events or incidents through the defined support process.


• Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back-out plan and supporting approvals.


• Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests.

Skill Requirements

Minimum of 5 years experience as an Engineer specializing in SRE, Patch Management,Production Support, ITIL, Cloud Technology,monitoring and automation. Financial services sector experience beneficial.

• Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s Tooling & automation application stack including:


• SRE


• Production Specialist - Patching


• SQL


• ITIL/ITSM


• Power Platform and Power Automate


• Powershell Scripting


• GCP


• GitHub


• Ansible


• Demonstrable experience in playing leading role in a global level 3 SRE,Patch Management,Production Support, Automation and working within an ITIL framework.


• Hands-on experience supporting and patching enterprise applications, tools or infrastructure in a medium-to-large production environment.


• Working knowledge of Windows and/or Linux administration, software installation, service management, file systems, permissions, certificates and basic network connectivity.


• Understanding of application stacks, middleware, databases, agents, APIs, interfaces and common dependencies relevant to patching and upgrades.


• Experience of supporting complex application and infrastructure domains


• Experience with scripting languages such as: Powershell, Python, MSPL Scripting, Java, etc


• Aware of vulnerability management concepts, patch compliance reporting, end-of-life remediation and security exception handling.


• Basic understanding of SRE practices, observability, reliability, disaster recovery and release engineering.


• Knowledge of any Monitoring tool like ITRS Geneos, New Relic, Nexthink.


• MS SQL Administration.


• Development background.


• Preferably hold SRE and ITIL Certification

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.