ADMINISTRATOR L3(CONTRACT)

Wipro; Mumbai; On-site; INR 500,000 - 700,000; Part time

Job summary

Wipro is hiring for an Administrator L3 (Contract) in Mumbai, Maharashtra. The role focuses on triaging and resolving priority incident tickets, handling service requests, and supporting continuous service improvement.

You will monitor SLAs, prepare change requests, and contribute to root-cause analysis to reduce recurring issues. The position requires 3-5 years of experience and expertise in WebSphere Admin, with the ability to manage incidents end-to-end and coordinate with clients and

Qualifications

• WebSphere Admin required or Hands-on experience with WebSphere Application Server environments.
• Strong incident management and service request handling knowledge.
• Experience with SLA monitoring and change management processes.

Responsibilities

• Triages high-priority incident tickets (P2) and resolves P3 tickets within SLAs.
• Handles software/hardware/network service requests within agreed timelines.
• Monitors and reports SLA adherence across ticket lifecycles; escalates when needed.
• Creates and presents change requests with rollback plans; executes approved changes.

Skills

WebSphere Admin

Job description

Job Title: ADMINISTRATOR L3 (CONTRACT)

City: MUMBAI

State/Province: MAHARASHTRA

Posting Start Date: 10/29/26

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of Responsibility

Triaging and Resolution of Tickets

• Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.

Resolution of Service Requests

• Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring

• Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change Request Execution

• Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
• Present changes for approval with rollback plans in change approval meetings.
• Execute approved changes and document post-implementation outcomes.

Incident Analysis

• Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Mandatory Skills

• WebSphere Admin

Experience

3-5 Years

About Wipro

reInvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Equal Opportunity & Inclusion

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.