Administrator L3

Wipro

Chennai District

On-site

INR 600,000 - 1,000,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A global IT services provider is seeking an Administrator L3 to handle software/hardware/network management and address service requests from end-users in Chennai, Tamil Nadu. The ideal candidate has 3-5 years of experience and must ensure compliance with SLAs while guaranteeing client satisfaction. This is a full-time role focused on IT solutions, requiring timely problem-solving and effective communication with clients. Join a team that empowers you to shape your career in a digitally transforming environment.

Qualifications

3-5 years of experience in IT services.
Ability to manage client software/hardware/network.
Understanding of SLA and customer satisfaction.

Responsibilities

Resolve and manage client’s software/hardware/network.
Ensure timely response to all tickets.
Coordinate with on-site teams for problem resolution.

Skills

Timely response to tickets

Service requests solutioning

Root cause analysis

Job description

Join to apply for the Administrator L3 role at Wipro

The purpose of the role is to resolve, maintain and manage client’s software/hardware/network based on the service requests raised from the end‑user as per the defined SLA’s, ensuring client satisfaction.

Job Description

Role Purpose

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client’s network/server/system/storage/platform/infrastructure and other equipment to keep track of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/email/chat/IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high‑priority tickets/service
Installing and configuring software/hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on‑site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/issues are resolved in a timely manner

Deliver

100% adherence to SLA/timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails

Experience

3–5 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Wipro by 2x.

Get notified about new Administrator jobs in Chennai, Tamil Nadu, India.

SYSTEMS ADMINISTRATOR, TECHNOLOGY SERVICES

Openings for IT Freshers – Chennai location