ADMINISTRATOR L1

Wipro; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading digital transformation partner in Chennai is seeking a Mid-Senior level Administrator L1 to manage and resolve client software, hardware, and network issues. The role requires ensuring timely responses to client service requests and maintaining logs and backups. Ideal candidates will have experience in IT services and a commitment to client satisfaction. This is a full-time role within the Information Technology sector offering a dynamic work environment.

Qualifications

• Resolve, maintain and manage client's software, hardware and network.
• Ensure timely response to all client tickets.

Responsibilities

• Ensure timely response of all the tickets raised by the client end user.
• Service requests solutioning by maintaining quality parameters.
• Act as custodian of client’s network, server, and infrastructure.
• Perform root cause analysis and create action plans.
• Provide immediate resolution to high priority tickets.
• Install and configure software and hardware requirements.
• Maintain timely backup of important data and logs.
• Coordinate with on-site team for complex problem resolution.

Job description

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Role Purpose

The purpose of the role is to resolve, maintain and manage client's software, hardware and network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction.

Responsibilities

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network, server, system, storage, platform, infrastructure and other equipment to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/email/chat/IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/service
• Installing and configuring software, hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application and user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data, logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the logs which Chat BOTS gather and ensure all the service requests/issues are resolved in a timely manner

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions…

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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