ADMINISTRATOR L2

Wipro; Mumbai; Sur place; INR 450 000 - 750 000; Plein temps

Résumé du poste

Wipro Limited is seeking an AS400 Administrator to assist in triaging and resolving priority incidents, supporting service requests, and ensuring SLA adherence. The role emphasizes accurate documentation and change-request support, in a full-time capacity based in Mumbai, India.

Ideal candidates have 1–3 years of AS400 admin experience, strong troubleshooting skills, and a proactive approach to minimizing downtime in a global technology environment.

Qualifications

• Triaging and resolution of priority incidents (P3) with documented procedures.
• Monitor and escalate SLA breaches to ensure timely resolution.
• Track and assist in resolution of software/hardware/network service requests.
• Assist in creation of change requests based on incident types.
• 1–3 years of experience with AS/400 systems and related middleware.

Responsabilités

• Triaging and resolution of priority incidents (P3) along with documentation and SLA adherence.
• Resolution of service requests for software/hardware/network components within defined timelines.
• Monitor SLA timelines and escalate delays to higher levels as needed.
• Assist in the execution of change requests based on incident tickets.

Connaissances

AS400 Admin

Description du poste

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.

Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.

SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.

Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills: AS400 Admin.Experience: 1-3 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.