Administrator L1

Wipro; Jaipur; On-site; INR 200,000 - 360,000; Full time

Job summary

Wipro in Jaipur, India is seeking a desktop support professional to assist in triaging and resolving standard incident tickets (P5/P4). You will document incidents, monitor alerts, and ensure adherence to SLA timelines and defined procedures.

The role focuses on providing timely, accurate resolutions as part of a structured support process within a digital transformation initiative.

Qualifications

• Desktop support experience required

Responsibilities

• Triaging and resolution of tickets, assist in the initial triage and response of standard incident tickets (P5 and P4) with documentation.
• Monitor alerts and SLA timelines for the lifecycle of standard tickets (P5 and P4) and track open tickets.
• Ensure timely and accurate resolution as per defined procedures.

Skills

Desktop Support

Job description

Job Description

Job description:

Job Description

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of responsibility

Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills: Desktop Support.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Requirements: