Administrator L1

Wipro; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Wipro is seeking a capable Incident Management support professional in Hyderabad to assist in resolving standard incident tickets. You will document incidents, track status, and monitor alerts to ensure timely resolutions as per defined procedures.

Responsibilities include initial triage of P5/P4 tickets, maintaining documentation, and reporting on SLA adherence. This role focuses on operational incident handling within a modern digital transformation context.

Qualifications

• Unix installation, implementation and maintenance experience.
• Familiarity with incident documentation and triage processes is a plus.

Responsibilities

• Triaging and resolving standard incident tickets (P5 and P4) with documentation.
• Monitor alerts and SLA timelines for incidents and report adherence.

Skills

Unix - Implementation and Maintenance

Job description

Job Description

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of responsibility

Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills

Mandatory Skills: Unix - Implementation and Maintenance.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.