ADMINISTRATOR L1

Wipro; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Wipro is seeking a support professional to assist team members in resolving standard incident tickets. You will document incidents, track status, monitor alerts, and ensure timely resolutions in line with defined procedures.

The role focuses on triage of P5/P4 tickets, documentation quality, SLA monitoring, and generating reports for SLA compliance. Join a digital transformation leader and contribute to reinvention.

Qualifications

• Mandatory SQL Server knowledge required.

Responsibilities

• Triaging and resolving standard incident tickets (P5 and P4) with documentation and timely, accurate resolution.
• Monitor alerts and SLA timelines across ticket lifecycles and report on adherence.

Skills

SQL Server

Job description

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Job description:

Job Description

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of responsibility

• Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills: SQL Server.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.