Administrator L1

Wipro; Gurugram District; Vor Ort; INR 350.000 - 480.000; Vollzeit

Zusammenfassung

Wipro in India is seeking a Desktop Support specialist to assist in resolving standard incident tickets by documenting incidents, tracking status, and monitoring alerts.

You will triage and resolve P5/P4 tickets, monitor SLAs, and provide timely reports on SLA adherence, ensuring proper documentation and escalation as defined.

Qualifikationen

• Experience in desktop support.
• Understanding of incident management processes.

Aufgaben

• Triaging and resolution of standard incident tickets (P5 and P4) with documentation.
• Monitor alerts and SLA timelines across the lifecycle of standard tickets, and report on SLA adherence.
• Assist in the initial triage and response of standard incident tickets.

Kenntnisse

Desktop Support

Jobbeschreibung

Job Description:

Job description:

Job Description

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of responsibility

Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills: Desktop Support.

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