Administrative Specialist

Xpheno; Hyderabad; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

A hospitality firm is seeking a candidate for an Administration role in Hyderabad. Responsibilities include managing housekeeping services, vendor management, and ensuring operational excellence. Ideal candidates will have 6 to 11 years of experience in hospitality, particularly in housekeeping, along with strong communication and people management skills.

Qualifications

• At least 6 to 11 years of total experience in housekeeping services in large or mid-size organizations.
• 4 to 5 years’ experience directly related to housekeeping services, horticulture, and pest control.
• Ability to create effective reports, dashboards, and trend analysis.

Responsibilities

• Maintain and manage stock of housekeeping supplies and implement systems.
• Vendor management including service quality and payments.
• Execute fresh/renew contracts and manage budgets.

Skills

Good communication skills

People management skills

Operational excellence

Process orientation

Education

Degree in Hospitality or Hotel Management specializing in Housekeeping

Job description

Overview

We are looking for a bright and resourceful candidate for our Administration team based out of the firm’s office in Hyderabad, India. The candidate will be the point of contact for Housekeeping and office upkeep-related requests and handle Pest Control, Horticulture, Sports equipment maintenance, etc., activities.

Responsibilities

• Be open to working in shifts as per business requirements, and the weekly offs will be provided as per the business need, i.e., not necessarily on Saturday and Sunday.
• Maintain and upkeep of the interiors, exteriors of office facilities, manage stock of housekeeping supplies, cleaning materials, linen; implement housekeeping systems and procedures.
• Assist the Purchase Department in selecting suppliers for items related to Housekeeping, Horticulture, Pest Management, etc.; stock and manage Sports equipment; manage recreation zones (Gym, Play room, Resting rooms, Doctors room, etc.).
• Ensure housekeeping operations are staffed and run efficiently; handle Horticulture, indoor plants and flower arrangements, Pest control, including daily scheduled and periodic audits and targeted measures.
• Execute effective inventory management and request handling; support in-house events; support Green initiatives and CSR requests.
• Vendor management including indenting, monitoring of service quality, regular meetings, renewals, billing and payments.
• People management including EHS, rewards, timely remuneration, training activities for skill gaps, and compliance to regulatory and statutory requirements.
• Enter into fresh Annual Maintenance Contracts / Renewing Annual Maintenance Contracts within specified timelines.
• Budgetary analysis and creation of the budget, headcount projections, vendor lifecycle and performance management; professional upgradation of team members; goals identification, articulation, assignment, monitoring and evaluation; automation and scaling up for projected requirements.

Qualifications

• Basic qualifications:
  A degree only in Hospitality or Hotel Management with specialization in Housekeeping with at least 6 to 11 years of total experience in housekeeping services in large or mid-size organizations
• 4 to 5 years’ experience directly related to the handling of the responsibilities mentioned below, primarily taking care of housekeeping services, horticulture, and pest control required in a corporate environment
• Good communication skills and should know to speak, read, and write English, Hindi, and preferably also speak Telugu
• People management skills to build an effective team with correct assignment of responsibilities, training interventions, mentoring, and necessary supervision
• Process orientation towards constantly looking at reducing routines to processes and their effective documentation
• Operational excellence towards understanding the fundamental aspects so that effective interventions are created for implementation
• Domain expertise related to areas of responsibilities and a demonstrated inclination to remain updated on the emerging trends
• The ability to effectively mine operational data, create effective reports, dashboards, and trend analysis, and implement an effective dissemination plan for these for reporting and analytics purposes
• The ability to understand, monitor, and report budget utilization
• Demonstrated aptitude for identifying opportunities for continuous improvement, their conversion into projects, and effective implementation
• A resolution approach based on innovation

Preferred qualifications

• Work experience in large or mid-size MNCs and five-star hotels