ADCI Karnataka Looking for IT Support Assoc II at Bengaluru, Karnataka

ADCI Karnataka; Bengaluru; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading tech company in Bengaluru, India, is looking for an IT Support Associate II to join their team. The role involves supporting IT equipment and services, providing remote tech support, and managing hardware assets. Candidates should have at least 2 years of experience in IT support, strong troubleshooting skills, and the ability to communicate technical concepts clearly to non-technical users. Join a dynamic environment where you can make a difference.

Qualifications

• 2+ years of experience in asset management.
• 2+ years of hands-on IT Support experience in a production environment.
• Proven skills in PC repair, troubleshooting, deployment, and liquidation.

Responsibilities

• Hardware procurement and asset management.
• Updating the asset management tool once material is received.
• Providing remote tech support.

Skills

Asset management

IT Support

PC repair

Troubleshooting

Communication skills

Tools

Microsoft Windows 10

Mac OS X

Linux

Job description

2+ years experience in asset management

2+ years’ hands-on IT Support experience in a production environment.

2+ years’ experience supporting Microsoft Windows 7 or Windows 10

Proven skills in PC repair, troubleshooting, deployment, and liquidation.

Experience supporting one or more of: Mac OS X or Linux.

Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.

Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

Job summary

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Associate II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Regular activities include:
Hardware procurement and asset management

Updating the asset management tool once material received

Creating the report of assets in store and procurement

Windows/Mac/Linux OS deployment

Providing remote tech support

User hardware/software/peripheral support

LAN troubleshooting and support

Creating and maintaining documentation

Experience in Asset and Stock Management

Experience in onsite AV break/fix

Enterprise support experience with Mac or Linux system support & troubleshooting

Advanced application support experience including support for Microsoft Office

Experience supporting Windows 10

Networking & Telecom skills

Data Cabling / Computer Facilities

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.