ADCI HYD 13 SEZ Looking for Network Support Engineer, Amazon Physical Stores NOC at Hyderabad, [...]

ADCI HYD 13 SEZ; Hyderabad; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

Join a forward-thinking company where you can make a real impact as a Support Engineer in the Network Operations Center. This role offers the chance to troubleshoot and solve complex networking issues in a dynamic environment that feels more like a startup than a large corporation. You'll work on services that directly affect customer experiences, collaborate with a talented team, and mentor fellow engineers. If you thrive on challenges and are eager to learn about networks and distributed systems, this opportunity is perfect for you. Embrace the chance to innovate and grow in your career while making a difference for customers every day.

Qualifications

• 3+ years experience in network infrastructure and NOC support.
• Strong understanding of networking concepts and troubleshooting.

Responsibilities

• Resolve networking problems and ensure customer satisfaction.
• Collaborate with peers and define support processes.

Skills

Network Troubleshooting

Scripting Languages (bash, Perl, Python)

UNIX/Linux Operating System

Networking Concepts (BGP, DNS, DHCP, etc.)

Debugging and Troubleshooting

Communication Skills

Documentation Skills

Presentation Skills

Education

BS/MS in Computer Science/Engineering

Tools

Enterprise Ticketing System

Cisco IOS

JUNOS

Job description

Minimum Qualifications:

1. BS/MS in Computer Science/Engineering or related disciplines
2. 3+ years overall network infrastructure / NOC support experience
3. Debugging and troubleshooting skills with an enthusiastic attitude to support and resolve customer problems
4. Experience in one of the scripting languages such as bash, Perl, or Python
5. Knowledge of the UNIX/Linux operating system
6. Experience running and maintaining a 24×7 production environment
7. Strong as an individual contributor creating and managing standard operating procedures and internal processes
8. Exceptional communication, documentation and presentation skills for technical and business audiences
9. Strong understanding of networking concepts such as BGP, DNS, DHCP, NTP, HTTP, SSL, OSI Model and TCP/IP protocols and applications
10. Strong understanding of network troubleshooting concepts in LAN / WAN environment
11. Willingness to work in flexible shifts and scheduling including weekends and holidays
12. Experience working with an enterprise ticketing system

Job Summary:

Amazon Go is a store with no lines and no checkout—you just grab and go! Customers use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.

Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.

As a Support Engineer (Network Operations Center Engineer), you seek resolution to Networking problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on networks, distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities to work with Amazon Go.

You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Preferred Qualifications:

1. Experience with internet routing protocols and concepts: TCP/IP, BGP and OSPF
2. Experience with network operating systems such as Cisco IOS and JUNOS
3. Experience with Linux based network operating systems
4. Experience working with large telecom / internet service providers (ISPs)
5. Experience with multi-tier distributed systems involving load balancers
6. Strong metrics and operational excellence focus
7. Strong understanding of Routers, Switches, Firewalls and servers
8. Knowledge of Programming languages is a plus
9. Excellent verbal and written communication skills