ADCI HYD 13 SEZ Looking for ITS Support Eng I, IT Services at Hyderabad, Telangana

ADCI HYD 13 SEZ; Hyderabad; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a pioneering and innovative company that is redefining the future of technology! As an IT Support Associate II, you will play a crucial role in managing IT assets and providing exceptional support to your colleagues. Your responsibilities will include overseeing the physical condition of IT assets, ensuring compliance with security guidelines, and coordinating with vendors for e-waste disposal. This dynamic role requires excellent communication skills and the ability to thrive in a fast-paced environment. If you are passionate about technology and eager to contribute to a collaborative team, this opportunity is perfect for you!

Qualifications

• 3+ years of experience in IT support domain including asset management.
• Hands-on experience in Windows and troubleshooting technical issues.

Responsibilities

• Manage IT/AV assets and prepare lists of end-of-life assets.
• Support end-user machines with Windows technical issues as needed.
• Coordinate e-waste disposal and vendor management.

Skills

Windows Server technologies

Troubleshooting

PC repair

Networking (DNS, DHCP, SSL, OSI Model, TCP/IP)

IT client, server, and network service delivery

Operating systems support (Windows, Mac, Linux)

MS Office skills

Education

Bachelor’s degree or Diploma

High school or equivalent diploma

Tools

Asset management tool

Security guidelines for IT equipment

Job description

Minimum Requirements:

1. 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2. 2+ years of troubleshooting in a multi-user high availability environment experience
3. 2+ years of PC repair, troubleshooting, deployment and liquidation experience
4. 1+ years of IT client, server, and network service delivery experience
5. 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
6. 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
7. High school or equivalent diploma

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices, India. IT Support Associate II work with Amazon teams to manage the IT equipment and inventory count they need. We treat Amazon employees as our customers and provide timely, accurate and professional support. A successful IT Support Associate II excels in a fast-paced, team environment and possesses excellent communication skills.

Key job responsibilities:

• Responsible to check IT/AV assets physical condition to prepare the list of end of life assets.
• Responsible to scan all the IT assets monthly.
• Responsible for IT equipment data wiping following security guidelines on a weekly basis.
• Responsible to segregate the End-of-life assets physically in store.
• Responsible to audit the End-of-life assets monthly and account all the assets in asset management tool.
• Responsible to clear the store space occupied by damaged/EOL assets on a monthly or quarterly basis.
• Responsible to collect the required documents from the tool or from vendor for e-waste disposal.
• Responsible to get the required approval from stakeholders prior to material clearance.
• Responsible to coordinate with vendor to get the required documents prior and post e-waste disposal.
• Responsible for vendor coordination physically on site for material pickup following building protocol.
• Responsible to support the end user machines with Windows technical issues when and where required.

Qualifications:

1. Bachelor’s degree or Diploma in any discipline.
2. Total 3+ years of experience in IT support domain including asset management.
3. Hands-on experience in Windows.
4. Should be capable of completing the task following the standard operating procedure.
5. Should have experience in understanding IT equipment, peripherals, and IT Warehouse.
6. Should have experience in e-waste process.
7. Should have experience in customs compliance process.
8. Should have experience in disposing of assets following safety guidelines.
9. Should have in-depth knowledge of GST and e-way bills.
10. Good MS Office skills (Word, Excel, Outlook).