ACT Fibernet Looking for Field Network Engineer – Chennai at Chennai, Tamil Nadu

ACT Fibernet; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking an experienced Field Network Engineer to join their dynamic team in Chennai. This role is pivotal in ensuring top-notch service delivery, focusing on broadband installation and fault repair. You will be responsible for maintaining network integrity, troubleshooting issues, and ensuring customer satisfaction through timely resolutions. With a commitment to quality and safety, this position offers a unique opportunity to work on cutting-edge fiber technology in a supportive environment. If you have a passion for networking and customer service, this role is perfect for you!

Benefits

Best in the Industry Salary

Petrol Conveyance

Qualifications

• 1-6 years of experience in Field Network Engineer role required.
• Experience in Fiber Splicing and Crimping is essential.

Responsibilities

• Ensure 99.99% customer uptime and resolve technical complaints.
• Maintain network database and provide timely resolutions.

Skills

Network Engineering

Cable Laying

Installation

Router installation

Troubleshooting

Fiber splicing

Crimping

OTDR

Field Work

Switch Installation

Education

Graduation Not Required

Tools

OTDR

Job description

Roles and Responsibilities

ACT Fibernet Is Hiring for Experienced Field Network Engineer for Chennai Location.

1. Complete Field Work. (Broadband Installation & Fault Repair process)
2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)

Most Expected issues in network would be:

1. Service issue due to Fiber Cut/Copper Cut
2. Service issue due to improper Router Configuration
3. Crimping Issues
4. He should meet the daily targets given by the team leader.
5. Fiber splicing is involved
6. Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Roles & Responsibilities:

1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through relevant application and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. 100% compliance on safety and cardinal rules
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Eligible Criteria:

1. Should have min 1 – 6 year relevant experience in Field Network Engineer role (Broadband)
2. Experience in Fiber Splicing & Crimping is must
3. Skill Set Basic Understanding of networking / willing to work on field.
4. Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling ( On Field Job)
5. 6 days working and 1 Week Off will be provided on a weekday
6. Age – Below 35
7. Immediate joiners or Maximum 15 days’ notice period are preferred
8. Please make sure that you have all the below documents in place to attend the interview:
9. Pan Card
10. Aadhar Card
11. Driving License
12. X Certificate
13. XII Certificate
14. Graduation Certificate – UG/PG/Diploma/ITI
15. Current company offer letter
16. Last 3 months payslip
17. Relieving letter (Applicable if relieved already)

Perks and Benefits: Best in the Industry depends on your last withdrawn salary / years of experience & Petrol conveyance.

Notice Period: Preferably Immediate Joiner / Max 15 days

Interview Details:

Interview Timing : 9am – 1pm

Walk-In date: 18/04/2022 – 23/04/2022

Venue Details:

10th Floor
TVH Bellicia Towers
Behind Sun Network Building
MRC Nagar
Chennai – 6000028

Contact Person : Diksha

Role: Service Engineer

Salary: Not Disclosed by Recruiter

Industry: Telecom / ISP

Functional Area: Customer Success, Service & Operations

Role Category: After Sales Service & Repair

Employment Type: Full Time, Permanent

Key Skills: Network Engineering, Cable Laying, Installation, Router installation, Networking, Broadband, Fault Rectification, Troubleshooting, BB installation engineer, Fiber splicing, Crimping, OTDR, broadband engineer, Field Work, Switch Installation, modem

Education: UG: Graduation Not Required

Company Profile: ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of-the-art services to nearly 2 million happy homes: Fibernet (Internet over Fiber Optics) Digital TV HDTV. We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.

Recruiter Name: Diksha

Contact Company: ACT Fibernet

Telephone: [phone]

Website: http://jobs.actcorp.in