Acorn Universal Consultancy LLP Looking for Assistant IT Manager at Anand, Gujarat, India

Acorn Universal Consultancy LLP; Anand; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

An innovative consultancy is seeking a skilled IT Support professional to enhance their IT operations. In this dynamic role, you will be the primary point of contact for IT-related issues, ensuring smooth network performance and user satisfaction. You will have the opportunity to implement cloud solutions and maintain critical ERP systems, all while working in a supportive environment that values your expertise. If you have a passion for IT and a knack for problem-solving, this position offers a fantastic opportunity to make a significant impact within the organization. Join a forward-thinking team and help drive technological excellence!

Qualifications

• 5+ years in IT support or management role required.
• ITIL certification or equivalent is essential.

Responsibilities

• Serve as the primary contact for IT-related issues.
• Monitor network performance using tools like SolarWinds.
• Maintain ERP system and troubleshoot user-related problems.

Skills

IT Support

Network Monitoring

Microsoft NAV-2019

Cloud Solutions

O365 Administration

ITIL Certification

Education

ITIL Certification

5+ Years Experience in IT Support

Tools

SolarWinds

Microsoft NAV-2019

Amazon Web Services

Microsoft Azure

Job description

Roles & Responsibilities:

1. Serve as the primary point of contact for all IT-related issues and requests
2. Respond to user tickets in a timely and professional manner
3. Monitor network activity and performance, using tools such as SolarWinds
4. Train new users on company IT policies and procedures
5. Run regular checks on network and data security
6. Identify and act on opportunities to improve and update software and systems
7. Implement network services including data backups/restores, security, wireless connectivity, VPN, and terminal servers
8. Maintain ERP system (Microsoft NAV-2019 / Microsoft Business Central) including troubleshooting, relationship management, contract negotiation, and new system proposal and comparison
9. Troubleshoot problems with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
10. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware solving all user-related problems through IT engineers. Act as the point of contact/escalation for L2 technical issues/break-fix
11. Assist with special projects as needed

Qualifications required:

1. 5+ years professional experience in IT support or management role
2. ITIL certification or equivalent
3. Experience with cloud-based solutions, such as Amazon Web Services or Microsoft Azure
4. Knowledge in Microsoft NAV-2019 or Microsoft BC is preferred
5. O365 Administrator Knowledge
6. Related Cisco /Palo Alto / ITIL certificate is preferred

Location: Anand, Gujarat

Job Timings: UK Shift (01:30pm to 10:30pm)