#ACN I&P - GN - SONG - Service - Sprinklr – Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Accenture is seeking a Sprinklr + Manager + I&P GN SONG expert to design and deliver customer service transformation using Sprinklr Unified CXM. You will contribute to pre-sales, solution consulting, implementation, and CCaaS transformation for global clients.

The role involves building business cases, leading workshops, and delivering value through strategic transformation initiatives within the I&P Global Network Song practice.

Qualifications

• Experience with Sprinklr Unified CXM across customer service operations.
• Background in product solution consulting and pre-sales activities.
• Hands-on implementation experience for CCaaS transformations.
• Proven ability to develop business cases and roadmaps for transformation.
• Knowledge of integrating Sprinklr with CRM systems like Salesforce and Adobe.

Responsibilities

• Understand market and customer challenges and create strategic transformation roadmaps.
• Promote Sprinklr Unified CXM solutions through demos, pricing, and client engagement.
• Build strategic relationships across the Sprinklr ecosystem and support partner activities.
• Develop requirements with leadership input, including performance reporting and problem solving.
• Act as an SME for Sprinklr Unified CXM across the CCaaS transformation lifecycle.
• Support RFPs with presentations, workshops, and proofs of concept.

Skills

Sprinklr Unified CXM

Product Solution Consulting

Pre-Sales

Implementation

CCaaS Transformation

Customer Service Operations

Job description

Job Title

Sprinklr + Manager + I&P GN SONG

Management Level

Level 7 - Manager

Location

Gurgaon / Mumbai / Bangalore / Chennai / Pune / Hyderabad / Kolkata

Must have skills

• Sprinklr Unified CXM;
• Product Solution Consulting;
• Pre-Sales;
• Implementation;
• CCaaS Transformation;
• Customer Service Operations

Good to have skills

• Salesforce and Adobe CRM Integrations;
• Cloud Contact Center Technologies;
• Workflow Automation;
• Workforce Optimization;
• Social Media Engagement;
• Unified Communications;
• Analytics

Job Summary

As a Sprinklr professional within the I&P Global Network Song practice, you will work with clients to design, build, and implement customer service transformation initiatives. You will support Sprinklr Unified CXM product solution consulting, pre-sales, implementation, CCaaS transformation, and business-value realization.

Roles & Responsibilities

• Understand market and customer challenges and create business cases and strategic transformation roadmaps based on market trends.
• Promote and deliver Sprinklr Unified CXM solutions through product demonstrations, partner training support, pricing strategies, documentation, and client engagement.
• Build strategic relationships across the Sprinklr ecosystem and support partner activities.
• Develop requirements based on leadership input, including performance reporting, problem solving, and conflict management.
• Act as a Sprinklr Unified CXM subject matter expert across the CCaaS transformation delivery lifecycle.
• Support client RFPs through presentations, technical workshops, proposal inputs, and proofs of concept.

Professional & Technical Skills

• Experience in Customer Service operations, contact center channel assessment, benchmarking, gap analysis, and business-case development.
• Experience implementing omnichannel self-service, IVR, and omnichannel orchestration routing using Sprinklr Unified CXM.
• Hands-on experience solutioning voice and non-voice applications using Sprinklr Service solutions.
• Knowledge of integrations between Sprinklr and CRM solutions such as Salesforce and Adobe.
• Experience with IP telephony, intelligent routing, workflow automation, self-service, workforce optimization, outbound engagement, social engagement, digital channels, unified communications, and analytics.
• Experience using Sprinklr products to automate customer service processes and improve interaction service, agent experience, and reporting.

Additional Information

Opportunity to work on transformative projects with key clients. Potential to co-create with strategy leaders, industry experts, enterprise practitioners, and business intelligence professionals. Opportunity to develop strategy and consulting acumen through personalized learning. Opportunity to collaborate across the organization in a culture committed to accelerating equality for all.

About Our Company

Experience 8-12 years of experience is required Educational Qualification MBA from a Tier 1 institute About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture