#ACN I&P - GN - SONG - Service - Five9 - Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Transformative projects

Co-create with strategy leaders

Personalized learning opportunities

Job summary

Accenture within the I&P Global Network Song practice seeks a Five9 professional to help clients address customer-facing challenges across sales, service, and marketing. You will support Five9 solution consulting, pre-sales, implementation, and transformation initiatives.

You will analyze contact center functions, create strategic roadmaps, and assist in delivering Five9 solutions, integrating with CRM and other enterprise apps. Strong consulting experience across CCaaS is preferred.

Qualifications

• Experience with Five9 and CCaaS solutions.
• Ability to create business cases and transformation roadmaps.
• Knowledge of CRM integrations and API usage.
• Experience in contact center consulting and implementation.

Responsibilities

• Analyze contact center functions, products, and technology to suggest improvements.
• Create business cases and strategic roadmaps based on market trends.
• Support sale and delivery of Five9 solutions through overviews and pricing.
• Plan, design, implement, and configure Five9 solutions across channels.
• Integrate Five9 with CRM and develop custom solutions using SDKs and APIs.
• Apply customer service knowledge to deliver omnichannel solutions.

Skills

Five9

CX Transformation

CCaaS Advisory

CCaaS Consulting

Business Case Creation

Value Realization

Industry Solutions Consulting

Five9 SDKs

APIs

Education

MBA

Tools

Five9 SDKs

APIs

Job description

Job Description

Job Title Five9 + Manager + I&P GN Management Level Level 7 - Manager

Location

• Gurgaon


• Mumbai


• Bangalore


• Chennai


• Pune


• Hyderabad

Must have skills

• Five9


• CX Transformation


• CCaaS Advisory and Solution Architecture


• CCaaS Consulting


• Business Case Creation and Value Realization


• Industry Solutions Consulting

Good to have skills

• Consulting experience across CCaaS and Customer Service solutions including Amazon Connect, NICE, Verint, Cisco, Genesys, Sprinklr, Twilio, Salesforce, ServiceNow, Adobe, Microsoft Azure, and Google Cloud

Job Summary

As a Five9 professional within the I&P Global Network Song practice, you will help clients address customer-facing challenges across sales, service, and marketing. You will support Five9 solution consulting, pre-sales, implementation, contact center transformation, and customer service improvement initiatives.

Roles & Responsibilities

• Analyze contact center functions, products, and technology solutions and recommend AI and GenAI-enabled improvements.


• Create business cases and strategic transformation roadmaps based on market trends.


• Support the sale and delivery of Five9 solutions through product overviews, partner readiness, pricing, documentation, and client presentations.


• Plan, design, implement, and configure Five9 solutions across voice and digital channels.


• Integrate Five9 with CRM and other enterprise applications and develop custom solutions using Five9 SDKs and APIs.


• Apply customer service process knowledge to deliver customer interaction solutions across IVR, IVA, voice, email, chat, social media, video, and messaging.

Professional & Technical Skills

• Experience implementing multichannel self-service, IVR, and omnichannel orchestration routing using Five9.


• Hands-on experience with VCC Administrator, campaign management, IVR scripts, workflow automation, Five9 administration, and application development.


• Experience with CRM integrations, intelligent virtual agents, SDKs, APIs, and CI/CD tools.


• Knowledge of customer service operations, technical benefits assessments, cloud economics, pricing, and total cost of ownership.


• Ability to work in high-paced, complex consulting and implementation projects.

Additional Information

• Opportunity to work on transformative projects with key clients.


• Potential to co-create with strategy leaders, industry experts, enterprise practitioners, and business intelligence professionals.


• Opportunity to develop strategy and consulting acumen through personalized learning.


• Opportunity to collaborate across the organization in a culture committed to accelerating equality for all.

About Our Company | Accenture

Experience Minimum 8+ years of experience is required Educational Qualification MBA from a Tier 1 institute

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.

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