#ACN I&P - GN - SONG - Service - Google - Consultant

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 2,400,000 - 3,400,000; Full time

Job summary

Accenture is seeking a Google CCAI Consultant to design, build, and implement customer experience initiatives using Google Cloud Contact Center AI across multiple locations including Bengaluru. The role supports solution design, platform implementation, migration, agile delivery, pre-sales, and practice development.

Minimum 6+ years of overall experience cited; 5+ years specifically with Google CCAI solutions. Roles span from design to delivery with global client exposure.”

Qualifications

• Must have extensive experience designing and delivering Google CCAI solutions.
• Experience with Dialogflow CX, Agent Assist, Insights CX and the CCAI Platform.
• Strong ability to work with business stakeholders across geographies.

Responsibilities

• Provide customer experience solutions using Google CCAI products (Dialogflow CX, Agent Assist, Insights CX, CCAI Platform).
• Lead or participate in design-thinking workshops for customer experience in contact centers.
• Assess capabilities, map maturity, and co-create transformation roadmaps.

Skills

Google CCAI solutions

Dialogflow CX

Agent Assist

Insights CX

CCAI Platform

Solution design

Platform design

Stakeholder management

End-to-end transformation

Tools

Google Cloud Console

CCaaS concepts

Job description

Job Description

Job Title

Google CCAI + Consultant + I&P GN SONG

Management Level

Level 09 - Consultant

Location

Gurugram / Mumbai / Pune / Bengaluru / Hyderabad / Chennai

Must have skills

• Google Cloud Contact Center AI Platform
• Dialogflow CX
• Agent Assist
• Insights CX
• CCAI Platform
• Solution and Platform Design

Good to have skills

• Amazon Lex
• IBM Watson
• Microsoft PVA
• Nuance
• Khoros
• Genesys
• Amazon Connect
• Avaya
• Cisco
• Sprinklr

Job Summary

As a Google CCAI Consultant within I&P GN SONG, you will work with clients to design, build, and implement customer experience and contact center initiatives using Google Cloud Contact Center AI.

You will support solution design, platform implementation, migration, agile delivery, pre-sales, and practice development.

Roles & Responsibilities

• Provide customer experience solutions using Google CCAI products including Dialogflow CX, Agent Assist, Insights CX, and the CCAI Platform.
• Lead or support design-thinking workshops that reshape client thinking about customer experience in contact center and customer care environments.
• Assess customer experience management capabilities, identify capability maturity, and co-create transformation roadmaps.
• Understand business requirements while keeping customer experience central to solution design.
• Work with Google technical teams and developers to translate user requirements into final solutions.
• Support CCaaS migration from legacy contact center solutions to new platforms.
• Deliver agile processes, continuous improvement, and continuous development.
• Support RFI and RFP activities, proofs of concept, client presentations, demonstrations, effort estimation, cost estimation, and reusable practice assets.

Professional & Technical Skills

• Strong experience designing and delivering Google CCAI solutions and platforms.
• Understanding of the CCAI framework and integration with internal and external components.
• Experience working with business stakeholders across geographies with different priorities and requirements.
• Ability to work in high-paced, complex projects and understand industry-specific customer service processes, operations, and functional needs.
• Stakeholder-management skills, including issue and risk resolution.
• Understanding of end-to-end Google contact center transformation, customer experience architecture, and contact center architecture.
• Strong analytical, written, oral communication, facilitation, organization, and problem-solving skills.

Additional Information

The role requires a minimum of 6+ years of overall experience. The source also references 5+ years of experience working specifically with Google CCAI solutions. Locations include Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, and Chennai.

About Our Company | Accenture Experience

Minimum 6+ years of experience is required Educational Qualification MBA / PGDM from a Tier 1 or Tier 2 institute

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

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