#ACN GN-I&E_ Auto&Mobility_SAP IS_Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture is seeking a seasoned professional to lead warranty operations within the automotive domain. You will manage end-to-end warranty processes, align business and IT teams, and drive improvements in claims accuracy and processing speed.

Role requires 12+ years of experience, SAP CS After Sales expertise, and SAP S/4HANA knowledge in Automotive, with strong CRM integration skills and stakeholder collaboration across global teams.

Qualifications

• Experience in SAP CS, specifically After Sales
• SAP S/4HANA in Automotive domain
• CRM integration knowledge with SAP and FI
• 12+ years of experience in related roles

Responsibilities

• Drive end-to-end warranty processes
• Improve claims accuracy and reduce processing time
• Enhance customer satisfaction through dealer support and IT alignment

Skills

SAP CS Auto Warranty

Warranty processing

Dealer operations

Quality management

Public speaking

Project management

Data-driven insights

Stakeholder management

Communication

Cross-cultural collaboration

Tools

SAP

SAP CS

SAP S/4HANA

CRM systems

Job description

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Automotive, Industry Consulting, Global Network I Areas of Work: Platforms | Level: Manager | Location: Bangalore, Gurugram, Mumbai, Chennai, Pune | Years of Exp: 10-16 Years | Language: English

Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

Practice – A Brief Sketch

GN Automotive Practice has deep expertise in delivering Digital Transformation, Sales & Operations Planning, Salesforce Consulting, Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer performance Management, Process Automation & Digitization, Software Enablement, Zero Based Spend & Spend analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT and Industry Analytics

Let’s infuse fresh thinking in the systems and turn new ideas into reality.

As a part of the team, you’ll help drive the following:

• Hire expertise in SAP IS-Auto Warranty, warranty claim processing, dealer operations, quality management, and SAP S/4HANA integration to effectively manage end-to-end warranty processes.
• Experience in business, IT, and dealer support teams to improve claims accuracy, reduce processing time, and enhance customer satisfaction.

Location: US & EMEA & APAC

Bring your best skills forward to excel in the role:

• Problem-solving skills to identify, elevate, track and resolve issues in time
• Strong project management skills and ability to run projects on his own
• Effective presentation and public speaking skills
• Ability to work in a rapidly changing environment where continuous innovation is desired
• Ability to effectively team with others in a large, global organization
• Analytical skills to bring clarity to complex issues and gather data-driven insights
• Excellent communication and interpersonal skills
• Cross cultural competence with an ability to thrive in a dynamic environment
• Manage and work with key stakeholders onshore and onsite

Read more about us.

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What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all.
• Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator.

To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.

For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Your experience counts!

Experience: Experience in SAP CS specifically in After Sales, Warranty Claim ops Experience in SAP S/4 HANA in Automotive domain Integration knowledge with CRM systems & FI No. of years: 12 years +

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld.

Explore your next step at Accenture