Accounts Receivable Specialist III

Zoom Info; Chennai District; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading market intelligence platform in Chennai is seeking an experienced Collections Specialist. In this role, you'll manage end-to-end collections activities and make calls to customers. The ideal candidate will have 5 to 7 years of experience in collections and proficiency in ERP/CRM applications. Strong communication skills and an interest in AI-driven process improvements are essential. Join a dynamic team dedicated to empowering businesses with advanced insights and automation.

Qualifications

• 5 to 7 years of experience in B2B or B2C collections, preferably in an international process.
• Proficiency in using leading ERP and CRM applications.
• Strong interest in leveraging AI tools for process stabilization.

Responsibilities

• Make collection calls to customers/accounts.
• Manage end-to-end collections activities, including follow-ups and dispute resolution.
• Maintain accurate records in systems and ensure timely escalation of overdue accounts.

Skills

Strong communication skills

Attention to detail

Adaptability

Analytical skills

Education

Bachelors in Commerce or relevant Degree

Tools

SAP

Salesforce

High Radius

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

About the role

We are seeking an experienced and motivated individual who has proven expertise in collections and account follow-ups. The ideal candidate will be confident in handling a high volume of calls and emails, with hands-on experience using leading ERP and CRM applications. This role requires strong individual performance, attention to detail, and an active interest in leveraging AI-based solutions for process stabilization and improvement.

Shift time: 7 PM IST to 4 AM IST

What You’ll Do

• Make collection calls to customers/accounts.
• Send and track collection-related emails daily.
• Manage end-to-end collections activities, including follow-ups, dispute resolution, and payment status updates.
• Ensure timely escalation of overdue accounts and maintain accurate records in systems.
• Utilize applications like SAP, Salesforce, and High Radius for account tracking and reporting.
• Partner with internal teams to stabilize collection processes and explore AI-driven improvements.
• Deliver results as an individual contributor, ensuring productivity and quality standards are consistently met.

What You Bring

• Educational Qualification: Bachelors in Commerce or other relevant Degree
• 5 to 7 years of experience in B2B or B2C collections, preferably in an international process.
• Adaptable to work in night shift
• Strong communication skills with the ability to handle challenging conversations.
• Proficiency in SAP / Salesforce / High Radius (or similar ERP/CRM platforms).
• Strong interest in collection process stabilization using AI tools/technologies.
• Highly self-driven and able to work with minimal supervision.

Preferred Skills

• Exposure to global client accounts and cross-cultural communication.
• Analytical skills to track collection trends and suggest improvements.
• Familiarity with productivity and reporting dashboards

About us

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.