Accounts Receivable Specialist-Collections

Novotech; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Novotech seeks an Accounts Receivable Specialist (Collections / Cash Application) with 3–5 years’ experience to support collections, cash allocation, account reconciliation, and customer relationship management. Experience in clinical research or life sciences is a plus.

The role emphasizes coordinating with project managers, billing teams, and finance to ensure timely payments, reduce DSO, and maintain accurate collection notes in a fast-paced, global environment.

Qualifications

• Strong stakeholder and customer management.
• Master’s degree in commerce, finance, accounting or related field.
• CA Inter, CMA, ACCA, CPA or similar qualification would be advantageous.
• 5 years of experience in Accounts Receivable, Collections and Cash Application.
• Strong understanding of AR processes, reconciliations and customer account management.

Responsibilities

• Follow up with customers on outstanding invoices and secure timely payments.
• Perform daily cash application and allocation activities.
• Reconcile customer accounts and investigate unapplied cash or short payments.
• Prepare AR aging reports and collection status updates.
• Coordinate with internal stakeholders including Project Managers, Billing Teams, and Finance.
• Resolve billing disputes and support month-end close activities.

Skills

Stakeholder management

Customer management

AR processes

Excel proficiency

Education

Master's degree in Commerce/Finance/Accounting

CA Inter / CMA / ACCA / CPA (advantageous)

Tools

Microsoft Excel

Concur

Salesforce

Job description

Position Summary

We are seeking an Accounts Receivable Specialist Collections / Cash Application with 3 to 5 years of experience to support collection activities, cash application, account reconciliation, and customer relationship management. Experience in the Clinical Research, CRO, or Life Sciences industry will be an added advantage.

Job Description

Position Summary

We are seeking an Accounts Receivable Specialist Collections / Cash Application with 3 to 5 years of experience to support collection activities, cash application, account reconciliation, and customer relationship management. Experience in the Clinical Research, CRO, or Life Sciences industry will be an added advantage.

Key Responsibilities

• Follow up with customers on outstanding invoices, secure timely payments and meet collections targets.
• Perform daily cash application and allocation activities.
• Reconcile customer accounts and investigate unapplied cash or short payments.
• Prepare AR aging reports and collection status updates.
• Coordinate with internal stakeholders including Project Managers, Billing Teams, and Finance.
• Resolve billing disputes and support month-end close activities.
• Maintain accurate collection notes and customer communication records.
• Support DSO reduction and collection target achievement.

Required Qualifications

• Strong stakeholder, customer management
• Master’s degree in commerce, Finance, Accounting, or related field.
• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.
• 5 years of experience in Accounts Receivable, Collections, and Cash Application
• Strong understanding of AR processes, reconciliations, and customer account management.
• Proficiency in Microsoft Excel, Concur, Salesforce and similar ERP/CRM systems
• Strong communication and conflict management skills.

Key Competencies

• Attention to detail
• Analytical and problem-solving skills
• Customer-centric approach
• Time management and prioritization
• Team collaboration and accountability

Behavioral Competencies

Communication Skills

• Strong verbal and written communication.
• Ability to communicate effectively with global stakeholders.

Analytical Thinking

• Strong problem-solving capabilities.
• Ability to identify root causes and recommend solutions.

Customer Focus

• Commitment to delivering excellent customer service.
• Ability to manage customer expectations professionally.

Attention to Detail

• High level of accuracy in financial transactions.
• Strong organizational and follow-up skills.

Teamwork

• Ability to collaborate effectively in cross-functional teams.
• Positive and proactive approach to work.

Adaptability

• Comfortable working in a fast-paced, dynamic environment.
• Flexible to support global business operations.
• Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.

Responsibilities

• Follow up with customers on outstanding invoices, secure timely payments and meet collections targets.
• Perform daily cash application and allocation activities.
• Reconcile customer accounts and investigate unapplied cash or short payments.
• Prepare AR aging reports and collection status updates.
• Coordinate with internal stakeholders including Project Managers, Billing Teams, and Finance.
• Resolve billing disputes and support month-end close activities.
• Maintain accurate collection notes and customer communication records.
• Support DSO reduction and collection target achievement.

Qualifications

Minimum Qualifications & Experience

• Strong stakeholder, customer management
• Master’s degree in commerce, Finance, Accounting, or related field.
• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.
• 5 years of experience in Accounts Receivable, Collections, and Cash Application
• Strong understanding of AR processes, reconciliations, and customer account management.
• Proficiency in Microsoft Excel, Concur, Salesforce and similar ERP/CRM systems
• Strong communication and conflict management skills.

About Us

Novotech is a global full-service clinical Contract Research Organization (CRO)

At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.

Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.

At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.

With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.

About The Team

At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.

• Strategic vs transactional mindset.
• Ability to gain insights and make proactive decisions quickly.
• Culture that fosters partnership and collaboration, where every voice is heard and valued.
• Ongoing support from senior stakeholders and leadership team.