Account Quality Manager Financial Planning and Analysis - L2

Wipro Limited; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Wipro Limited is seeking an Account Quality Manager for Financial Planning and Analysis - L2 in Kolkata, West Bengal. The role centers on ensuring deployment quality, predicting customer escalations, and driving continuous improvement across assigned accounts.

You will support CSAT initiatives, collaborate with Delivery Managers and leadership, and contribute to a culture of quality and efficiency within a large digital transformation partner.

Qualifications

• 8-10 years of experience in quality management and analytics.

Responsibilities

• Implement deployment quality strategy for assigned accounts and ensure customer satisfaction.
• Support annual CSAT surveys and track action plans with Delivery Managers and service heads.
• Drive early warning mechanisms to prevent escalations and enable continuous improvement across accounts.
• Coordinate monthly and quarterly business reviews to ensure adherence to quality processes.

Skills

Quality OPS

Job description

Account Quality Manager Financial Planning and Analysis - L2 Job Description Job Title: Account Quality Manager Financial Planning and Analysis - L2 City: Kolkata State/Province: West Bengal Posting Start Date: 10/29/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.

Do

Implement deployment quality strategy for the assigned Accounts

• Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms
• Review and reallocate the priorities to align with the overall strategy of the line of business / business unit

Quality control and Customer satisfaction

• Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account.
• Ensure completion of survey and address any queries in a timely manner.
• Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads
• Drive the account wise tracking of action planning identified for sustained CSAT in various projects.
• Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins.
• Support the Account Leadership teams for tracking and managing client escalation for closure.

Early Warnings and Business partnership

• Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones.
• Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts.
• Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices.
• Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards.

Continuous Improvement

• Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources
• Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement
• Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency
• Support the collection of metrics to show the improvements- efficiency / productivity improvement.

Mandatory Skills: Quality (Ops).Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

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