Account Manager, Network Services

Central Data Systems pvt ltd; India; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Central Data Systems Pvt Ltd is seeking an Account Manager for the Network Services Division to own customer accounts and expand the Cisco business across enterprise networking domains. You will be the primary contact for customers’ networking requirements, drive portfolio development, and own the bottom line for your accounts.

You will collaborate with vendors, distributors, and OEMs to generate leads, build capabilities, and deliver compelling value propositions.

Qualifications

• Experience in sales or account management in a corporate environment.
• Knowledge of Cisco enterprise networking: switches, routers, wireless, data-centre solutions, WAN and security.
• Ability to size opportunities and build business plans.
• Experience in building OEM/partner relationships to generate leads.
• Strong ability to close deals and manage customer expectations.
• Proven track record of meeting or exceeding targets.

Responsibilities

• Achieve annual business objectives and growth for the Cisco portfolio.
• Find new sales opportunities via cold calls, meetings, and product demos.
• Own end-to-end account management and be the single contact for networking requirements.
• Collaborate with OEM partner managers to build sales, pre-sales, and post-sales skills.
• Build relationships with OEMs, distributors, and vendors to sustain business.
• Track trends and develop assets and capabilities to stay competitive.
• Prepare proposals with SBU head and service delivery for viable value propositions.
• Support sales calls, help close sales, and resolve escalations.
• Meet targets by coordinating requirements, negotiating contracts, and managing payments.

Skills

Account management

Sales

Cisco portfolio

Customer handling

Networking solutions

Consultative selling

Job description

Account Manager, Network Services Division

Own customer accounts and grow CDS’s Cisco business across enterprise switching, routing, wireless, collaboration, data-centre networking, WAN and network security.

An account-leadership role in CDS’s Network Services Division. You own a set of customer accounts, build the division’s Cisco portfolio and bottom line, and are the single point of contact for your customers’ networking requirements.

Territory coverage

• 01

  Achieve the business objectives set for the financial year, or the part of it you join in.

• 02

  Find new sales opportunities through cold calling, lead generation, customer meetings and product presentations.

• 03

  Build the business unit’s Cisco portfolio and deliver its bottom line.

• 04

  Work with the OEM to build the sales, pre-sales and post-sales skills the role requires.

• 05

  Build strong, mutually beneficial relationships with OEMs, distributors and vendors.

• 06

  Track emerging trends in your business unit and proactively build the assets, tools, skills and capabilities that keep CDS relevant and essential to its customers.

• 07

  Prepare proposals with the SBU head, pre‑sales engineers and the service delivery team, arriving at technically viable and financially sound value propositions for solution deals.

• 08

  Support the sales team on calls, help close sales, and resolve customer queries, complaints and escalations. Work with the team to establish best practices.

• 09

  Meet monthly, quarterly and annual targets, and close new business by coordinating requirements, negotiating contracts and aligning partner needs with operations, while keeping payments and receivables within agreed limits.

Customer relationships and OEM management

• 01

  Handle sales and manage existing and future business customers.

• 02

  Own end‑to‑end account management, drive customer satisfaction, and be the single point of contact for your customers’ networking and IT requirements.

• 03

  Streamline and follow processes and systems, and give management insight on strengthening customer relationships and service.

• 04

  Work with your OEM’s partner account managers and relationship managers to generate leads.

Skills and capabilities

• 01

  Experience in sales, business development, solution sales or account management, with excellent customer‑handling skills in a corporate, customer‑facing role.

• 02

  A good understanding of Cisco enterprise networking solutions: switches, routers, access points, unified communications, data‑centre solutions, WAN, network security and wireless.

• 03

  A thorough understanding of IT infrastructure and how its components connect, with expertise in your own business unit.

• 04

  The ability to identify networking and IT security opportunities and size the requirement.

• 05

  The ability to create a business plan to achieve business objectives, and to follow it through.

• 06

  Systems and design thinking, with exposure to consultative selling.

How you’ll work

• 01

  A fast learner who is self‑motivated and proactive, takes initiative and ownership, works well in a team and independently, and performs under pressure.

• 02

  A customer‑centric problem solver whom customers see as a trusted advisor.

• 03

  Excellent communication, presentation and persuasion skills.

• 04

  Regularly reviews your own performance and aims to exceed targets.

• 05

  Works as one team with SBU heads, fellow account managers, solution architects and service delivery.

• 06

  Keeps building your skills, shares knowledge and expertise, and stays abreast of technology trends.