Account Manager

Royal York Management; Mumbai; In loco; INR 600.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Property management experience

Handling owners & tenants experience

High-volume operations experience

AI-assisted documentation

Descrizione del lavoro

Royal York Property Management is hiring experienced Account Managers to oversee owner and tenant experiences across active files. You will keep files moving, inform clients, manage urgent issues, and stay organized in a high-volume environment.

This role requires owning client outcomes, handling multiple files, and communicating professionally with owners, tenants, internal teams, and service providers.

Competenze

• 3-5+ years in Account Management or related client-ownership roles.
• Proven ability to manage multiple clients and files simultaneously.
• Strong communication and documentation accuracy.

Mansioni

• Act as main contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escape.
• Escalate issues early when needed and protect client satisfaction through strong judgment.
• Support a structured, process-driven client experience from start to finish.

Conoscenze

Account management

Client relationships

Communication

Documentation

CRM discipline

Descrizione del lavoro

Job Summary

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process


• Manage multiple active client and property files at once with strong organization and follow-up


• Provide proactive updates so owners know what is happening, what is pending, and what happens next


• Handle time-sensitive issues with urgency, professionalism, and clear communication


• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations


• Collect, review, and track required documentation according to company process


• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement


• Identify stalled files, missed follow-ups, client concerns, and service issues before they escape


• Escalate issues early when needed and protect client satisfaction through strong judgment


• Support a structured, process-driven client experience from start to finish

Requirements

• 3-5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience


• Proven ability to manage multiple clients, accounts, properties, or files at the same time


• Strong communication skills and confidence handling owner, tenant, or client concerns


• High process discipline and comfort working inside a structured CRM workflow


• Strong follow-up habits, task management, and documentation accuracy


• Ability to stay calm under pressure and prioritize quickly in a high-volume environment


• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Nice-to-Have

• Property management, leasing, real estate operations, or housing-related experience


• Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers


• Experience in high-volume, SLA-driven, operations-heavy, or service-based environments


• Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency

Remote Tech Requirements

• Dual monitor setup


• Computer with 16GB RAM minimum


• 100+ Mbps reliable internet speed


• Webcam


• Noise-cancelling headset