Account Manager

Royal York Management; Chennai District; Ibrido; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

Competenze

• 3–5+ years in account management, client success or property management.
• Proven ability to manage multiple files/clients concurrently.
• Strong communication, follow-up, and documentation accuracy.
• Comfort with structured CRM workflows and high-volume environments.

Mansioni

• Act as main contact for owners and tenants throughout the management process.
• Manage multiple client and property files with strong organization and follow-up.
• Provide proactive updates so owners know status, pending items, and next steps.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal teams, vendors, and operations.
• Collect, review, and track required documentation per company process.
• Maintain clean CRM records with notes, tasks, follow-ups, updates and file movement.
• Identify stalled files and escalations early to protect client satisfaction.

Conoscenze

Account management

Client success

Communication

Documentation

CRM software

Strumenti

CRM software

Descrizione del lavoro

Job Summary

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

What You'll Do

• Act as a main point of contact for property owners and tenants throughout the management process
• Manage multiple active client and property files at once with strong organization and follow-up
• Provide proactive updates so owners know what is happening, what is pending, and what happens next
• Handle time-sensitive issues with urgency, professionalism, and clear communication
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
• Collect, review, and track required documentation according to company process
• Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalations
• Escalate issues early when needed and protect client satisfaction through strong judgment
• Support a structured, process-driven client experience from start to finish

Requirements

• 3-5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience
• Proven ability to manage multiple clients, accounts, properties, or files at the same time
• Strong communication skills and confidence handling owner, tenant, or client concerns
• High process discipline and comfort working inside a structured CRM workflow
• Strong follow-up habits, task management, and documentation accuracy
• Ability to stay calm under pressure and prioritize quickly in a high-volume environment
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Nice-to-Have

• Property management, leasing, real estate operations, or housing-related experience
• Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers
• Experience in high-volume, SLA-driven, operations-heavy, or service-based environments
• Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency

Remote Tech Requirements

• Dual monitor setup
• Computer with 16GB RAM minimum
• 100+ Mbps reliable internet speed
• Webcam
• Noise-cancelling headset

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.