Account Manager

Swiggy; Kurnool; On-site; INR 600,000 - 900,000; Full time

Job summary

Swiggy in India is seeking a dynamic Field Sales/Partner Manager to onboard and nurture 70-80 partner accounts in the assigned territory, driving Dine Out growth and GMV targets. You will coordinate with internal teams to ensure display and content quality across partner restaurants.

The role requires 1.5–3 years of field sales experience, strong communication, and the ability to build a wide partner network while delivering consistent month-on-month promotions and campaigns.

Qualifications

• Graduate with 1.5–3 years of field sales experience.
• Fluency in local language and working knowledge of English.
• Good knowledge of e-commerce activities and online marketing channels.
• Willing to work from office/field in base locations.
• Strong communication and analytical skills.
• Team player with sales drive.

Responsibilities

• Account partner relationship management.
• Onboard new accounts and coordinate with stakeholders.
• Meet existing partners and ensure RDP content accuracy and coverage.
• Present promotions for month-on-month growth and ensure investments.
• Execute growth activities to go live on events and campaigns.
• Resolve payout issues and ensure seamless transactions.
• Prepare growth plans and gather competitive insights.
• Interpret dashboard data and explain metrics to partners.
• Engage partners to enable conversions and growth.
• Monitor investments vs competition and highlight gains.
• Interact with partner support, sales operations, and finance.

Skills

Field sales experience

Local language fluency

English proficiency

Analytical

Excel skills

Effective communication

Leadership

Education

Graduate

Tools

CMS

PowerBi

Compass

Salesmate

Job description

Job Summary

Role Summary - The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month. The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.

Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.

Responsibilities

• Account Partner Relationship Management
• Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
• Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
• Make persuasive presentations on the benefits and goodness of Dine Out plans promotions for month-on-month growth and ensure partners invest consistently.
• Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
• Resolve issues such as diner denied payout and ensure seamless transactions for customers and partners at the restaurants
• Prepare the growth plans for each account being managed and gather competitor action insights.
• Data Interpretation Business Performance Management: Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
• Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
• Stay updated on the partners investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
• Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.
• Interaction with Stakeholders: Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition data, or any ongoing festival data, etc.), and finance team (reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).
• Functional Competencies: Understand Dine Out offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants, Ads revenue per order (Ads RPO), Commission Revenue per order and its constituents such as Average Order Value (AOV)
• Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition

Desired Skills

• Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing, and a go-getter personality
• Effective communication skills
• Attitude Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills
• The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
• Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
• Initiative Flexibility: Recognizes the need to adapt to change implement appropriate solutions.
• Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
• Creativity Initiative: Demonstrate creativity originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.