Account Manager

Neutara Technologies; Hyderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

This innovative firm is seeking a dynamic Client Relationship Manager who excels in fostering strong client connections and delivering exceptional service. In this pivotal role, you'll be the main point of contact for clients, ensuring their needs are prioritized and met with precision. You'll coordinate projects, collaborate with internal teams, and identify growth opportunities through upselling and cross-selling. Your ability to monitor account health and provide strategic insights will be key to driving client satisfaction and success. If you're passionate about client advocacy and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong relationship management skills with a focus on client satisfaction.
• Proven project management abilities to deliver on time and within budget.

Responsibilities

• Develop and maintain strong relationships with clients, ensuring their needs are met.
• Coordinate service delivery and track project progress to ensure success.

Skills

Client Relationship Management

Project Management

Sales and Business Development

Customer Support

Performance Tracking

Education

Bachelor's Degree in Business Administration

Relevant Certifications in Project Management

Job description

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with clients.
• Serve as the main point of contact for assigned clients, ensuring their needs are met promptly.
• Understand clients' business goals and objectives, and provide strategic advice on how to meet them.
• Regularly check in with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.

Project Management:

• Coordinate the delivery of services to clients, ensuring projects are completed on time, within scope, and within budget.
• Collaborate with internal teams (e.g., sales, marketing, product) to deliver the best outcomes for clients.
• Ensure that clients' requirements are accurately understood and communicated to the relevant teams.
• Track and report on project progress, timelines, and deliverables.

Sales and Business Development:

• Identify and pursue opportunities to grow accounts through upselling or cross-selling additional products or services.
• Assist with contract renewals and negotiating terms with clients.
• Generate proposals, quotes, and presentations as needed to secure new business or expand existing relationships.

Customer Support and Issue Resolution:

• Act as the client advocate, ensuring all client issues and concerns are resolved efficiently.
• Proactively identify potential problems or obstacles, and work with relevant teams to prevent or address them.
• Handle and resolve escalated customer complaints or issues with professionalism and urgency.

Performance Tracking and Reporting:

• Monitor and report on client account health, performance metrics, and satisfaction.
• Prepare and deliver regular reports to clients outlining project or account status, performance, and results.
• Ensure key performance indicators (KPIs) are met and drive improvements where necessary.