Account Director

CBRE Group, Inc.; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A leading real estate services firm in Bengaluru is looking for an Account Management Director to oversee client commitments and manage team operations. The role requires exceptional leadership and organizational skills, with a focus on strategic planning and client relations. Candidates should have a Bachelor's degree and over 20 years of relevant experience in staffing and project management, along with expertise in Microsoft Office applications. The position offers an exciting opportunity to lead within a dynamic environment.

Qualifications

• 20+ years of relevant experience.
• Ability to communicate complex information.
• Understanding of staffing and development.

Responsibilities

• Oversee department responsible for client commitments.
• Manage staffing, recruitment, and performance evaluations.
• Consult with clients to understand business needs.
• Lead project management and ensure timely delivery.

Skills

Leadership skills

Organizational skills

Coaching and mentoring

Client relations

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Accounting/Finance, Administrative, Property Management, Transaction Management

About the Role

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards within job discipline.

What You’ll Need

• Bachelor's Degree preferred with 20+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.