ACCOUNT DELIVERY EXECUTIVE L2

Wipro Technologies; Bengaluru; On-site; INR 400,000 - 750,000; Full time

Job summary

Wipro Limited in Bengaluru is seeking an ADE role, a trusted advisor overseeing delivery of IT projects across service lines and driving delivery-led growth. This is a strategic position requiring client management, technical expertise, and project management skills along with business development acumen.

The role emphasizes excellence in delivery, solution assurance, and cross-service line collaboration with GAE to drive transformations, margins, and customer satisfaction.

Qualifications

• Mandatory: embedded security engineering experience.
• Experience: 10+ years in IT delivery or security engineering.

Responsibilities

• Deliver IT projects across service lines as a trusted advisor.
• Lead client relationships at CXO level and drive cross-/upsell opportunities.
• Enable delivery excellence and profitable solutions within the account.
• Manage delivery escalations and ensure customer satisfaction.

Skills

Embedded Security Engineering

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The ADE role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

DO

• Delivery Excellence
• Solution assurance (right solution is proposed to deliver in a profitable manner)
• Working closely with GAE to create new transformation agenda for the client.
• Institutionalize delivery approach acrossSLAin the account.
• Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction

Delivery Management

• Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
• Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
• Enable, drive, and support the Change request process (must be able to package it across Service Lines)
• Manage key customer relationships (CSAT), deep dive on customer feedback and support.
• Track delivery escalation & enable resolution.
• Delivery Operations
• Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
• Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
• Drives account level forecasts, workforce strategy planning and execution in close partnership with GBLs.
• Should be able to drive Revenue and Margin numbers to target.

Mandatory Skills: Embedded Security Engineering.Experience: >10 YEARS.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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