Key Responsibilities
Executive Support
- Manage complex calendars and schedule appointments, meetings, and travel arrangements
- Screen and prioritize incoming calls, emails, and correspondence
- Prepare and edit documents, presentations, and reports
- Coordinate and organize meetings, conferences, and events
- Maintain confidential files and records
- Anticipate executive needs and proactively resolve issues
Account Communication Management
- Serve as the primary point of contact for assigned client account, managing day-to-day communications and relationships
- Develop and implement tailored communication strategies for Internal Stakeholders, client, aligning with their goals and brand identity
- Create and deliver high-quality written content including press releases, newsletters, social media posts, and marketing materials
- Monitor industry trends and provide strategic communication advice to clients
- Organize and conduct client meetings, presentations, and status updates
- Coordinate with media outlets and manage public relations efforts for clients
- Analyse the effectiveness of communication strategies and provide regular reports
Cross-Functional Responsibilities
- Serve as a liaison between executives, internal teams, and external stakeholders
- Research and compile information for executive and client decision-making
- Handle sensitive information with discretion and confidentiality
- Contribute to new business pitches and proposal development
- Provide general administrative support as needed
Qualifications
- Bachelors degree in communications, Business Administration, or related field preferred
- 3-5 years of experience in executive administrative support and/or account management
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with calendar management, travel coordination, and client relationship management
- Knowledge of various communication channels and current industry trends
- Ability to handle confidential information with discretion
- Problem-solving skills and attention to detail
- Ability to work independently and prioritize multiple tasks
Desired Skills
- Familiarity with data analytics and reporting tools
- Crisis communication experience
- Additional language skills
Personal Attributes
- High degree of professionalism and confidentiality
- Proactive and solution-oriented mindset
- Strong interpersonal skills and emotional intelligence
- Adaptable to changing priorities and deadlines
- Ability to work effectively under pressure
- Creative problem-solver with a strategic mindset
- Self-motivated with a proactive approach to work.