AccorHotel Hiring For GSA-Front Office at Kolkata

AccorHotel; Kolkata; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their housekeeping team. This role focuses on maintaining impeccable cleanliness and hygiene standards throughout the hotel, ensuring guest satisfaction and safety. The ideal candidate will possess a relevant hotel management qualification and demonstrate strong multi-tasking and problem-solving abilities. With a commitment to teamwork and guest service, you will play a crucial role in creating a welcoming environment. Join this dynamic team and contribute to a culture of excellence and high morale in an exciting hospitality setting.

Qualifications

• Relevant diploma or degree in Hotel Management is required.
• Excellent multi-tasking and problem-solving skills are essential.

Responsibilities

• Ensure cleanliness and hygiene in guest rooms and public areas.
• Interact with guests to provide high levels of service and satisfaction.

Skills

Multi-tasking

Problem Solving

Service Orientation

Interpersonal Skills

Education

Diploma in Hotel Management

Degree in Hotel Management

Tools

Opera

Job description

Job Description

Prime Function :
• To provide clean, hygienic, comfortable and hazard free areas in the hotel, thereby achieving maximum guest satisfaction & organizational profitability, and impeccable housekeeping standards in all areas of the hotel, as per organizational standards and atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property.
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities :

People Management
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services.

Qualifications

Your experience and skills include :
• Relevant diploma / degree in Hotel Management.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and teamwork.
• Knowledge about Opera would be an advantage.

Additional Information

Your team and working environment :
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.